At a Glance
- Tasks: Enhance employee experiences through data analysis and process optimisation.
- Company: Leading organisation driving HR transformation with a focus on innovation.
- Benefits: Competitive daily rate, hybrid work model, and potential for contract extension.
- Other info: Inclusive recruitment process with support for all candidates.
- Why this job: Shape the future of colleague interactions and drive meaningful change.
- Qualifications: Experience in HR processes and strong analytical skills required.
Hybrid | Leeds or Halifax | - 2 days per week onsite
6-Month Contract (Strong Extension Potential)
Rate: Circa £450 per day via Umbrella
Are you passionate about improving employee experiences and driving meaningful change through data, insight, and customer-centric design? We're supporting a leading organisation undergoing a major HR and people transformation programme and are looking for a Business Analyst to help reimagine and optimise colleague experiences across key HR processes.
This is an exciting opportunity to work at the intersection of HR, technology, product, and customer experience, playing a pivotal role in shaping how thousands of colleagues interact with people services every day.
The Opportunity
You'll be responsible for understanding, mapping, and continuously improving end-to-end colleague journeys across the employee lifecycle. Working closely with Product Owners, Engineers, Experience Designers, and HR stakeholders, you'll act as the voice of the colleague—using data, feedback, and research to identify pain points, uncover improvement opportunities, and help deliver seamless, intuitive experiences.
This role is ideal for someone who combines strong process analysis capabilities with a passion for employee experience, customer journey optimisation, and transformation.
What You'll Be Doing
- Understand the Journey
- Develop a deep understanding of end-to-end HR and colleague journeys across areas such as onboarding, employee lifecycle, performance management, recognition, and case management.
- Create and maintain journey maps, process maps, and service blueprints using tools such as Visio and Figma.
- Gather and analyse insight from multiple sources, including colleague feedback, operational metrics, service data, and user research.
- Identify pain points, inefficiencies, and opportunities to improve the overall colleague experience.
- Drive Continuous Improvement
- Use data and insight to recommend and prioritise improvements across journeys and processes.
- Explore opportunities for automation, simplification, and process optimisation.
- Champion a culture of continuous improvement, ensuring colleague experiences evolve in response to feedback and changing needs.
- Support product teams in identifying enhancements that deliver the greatest value and impact.
- Collaborate Across Teams
- Partner with Product Owners, Engineers, Experience Design specialists, and HR stakeholders to deliver joined-up experiences.
- Ensure journey improvements are aligned across systems, teams, and business functions.
- Act as the bridge between business requirements and delivery teams, ensuring colleague needs remain central to decision-making.
What We're Looking For
- Experience working with HR processes, employee experience platforms, or colleague lifecycle journeys.
- Proven success mapping and improving end-to-end customer or colleague journeys.
- Experience operating within agile product environments alongside product and engineering teams.
- Strong background using research, data, insight, and feedback to drive service improvements.
- Experience supporting transformation initiatives involving process redesign, automation, or digital improvements.
Skills & Capabilities
- Strong customer and colleague-centric mindset.
- Excellent process mapping and analytical skills.
- Ability to identify improvement opportunities across complex processes and services.
- Strong stakeholder engagement and influencing skills.
- Excellent communication and storytelling abilities, translating insight into clear actions and recommendations.
- Comfortable working with data, metrics, customer feedback, and continuous improvement methodologies.
- Collaborative approach with the ability to bring multiple teams together around shared outcomes.
What You'll Bring
- Passion for creating exceptional colleague experiences.
- Curiosity and a drive to challenge existing ways of working.
- A focus on outcomes and measurable improvements.
- Strong research and problem-solving skills.
- Experience identifying automation and efficiency opportunities.
- The ability to influence stakeholders and drive change in complex environments.
Pontoon is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Pontoon is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Business Analyst in Halifax employer: Pontoon Solutions
Join a forward-thinking organisation that prioritises employee experience and continuous improvement, offering a dynamic hybrid work environment in Leeds or Halifax. With a strong focus on collaboration and innovation, you'll have the opportunity to drive meaningful change while benefiting from a culture that supports professional growth and inclusivity. This role not only allows you to make a significant impact on colleague journeys but also positions you within a supportive team dedicated to transforming HR processes for thousands of employees.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Halifax
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Pontoon Solutions, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Business Analyst in Halifax
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Pontoon Solutions.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Pontoon Solutions. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Pontoon Solutions
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
