At a Glance
- Tasks: Design user-focused content and experiences for digital journeys in banking.
- Company: Join one of the largest banks in the UK, leading digital transformation.
- Benefits: Competitive daily rate, hybrid work model, and a chance to influence design.
- Other info: Be part of a high-performing design team with excellent career growth opportunities.
- Why this job: Shape impactful content experiences while solving complex challenges in a dynamic environment.
- Qualifications: Experience in content design, user experience, and collaboration with diverse teams.
The predicted salary is between 51750 - 63250 £ per year.
- Content / Experience
- Designer
- Banking
Hybrid: 2 days onsite in Edinburgh 6 months £600 per day In short: Working across several projects simultaneously, you'll play a key role in shaping content and user experiences that help business customers navigate complex pension and workplace savings propositions.
About the Opportunity Our client is one pf the largest banks in the UK, As part of their ongoing digital transformation, they are investing heavily in creating seamless, customer-centric experiences across their products and services.
An exciting opportunity has arisen for a Content / Experience Designer to join the team, working within the employer proposition space.
This is a highly visible role focused on designing content experiences for workplace employers considering us as their pension and benefits provider.
The environment is complex, highly regulated, and stakeholder-heavy, making this an excellent opportunity for a designer who enjoys solving challenging problems and influencing across multiple teams.
The Role You'll be joining an established, high-performing design team consisting of: 2 UX Designers 1 User Researcher 1 Service Designer This role requires someone who can confidently balance user needs, business objectives, regulatory requirements, and stakeholder expectations while producing clear, effective content experiences within digital channels.
Key Responsibilities Design clear, user-focused content and experiences for employer-facing digital journeys.
Work within agile, multidisciplinary product teams to define priorities, shape solutions, and deliver customer value.
Create and maintain content designs and user journeys using Figma.
Collaborate closely with UX Designers, Researchers, Service Designers, Product Owners, and Engineers.
Facilitate workshops and stakeholder discussions to gather requirements and drive alignment.
Document current and future-state customer experiences and service journeys.
Use research findings, customer insight, and design thinking methodologies to inform decisions.
Communicate effectively with senior stakeholders and manage competing perspectives.
Bring a strong customer-centred mindset while operating within a regulated financial services environment.
Contribute to the wider design community and help champion best practice across the Group.
Essential Skills
Content Experience Designer in Edinburgh employer: Pontoon Solutions
At Pontoon Solutions, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture in Gateshead. Our commitment to employee growth is evident through continuous training opportunities and support for career advancement, ensuring that every team member can thrive in their role. Join us to be part of a dynamic environment where your contributions directly impact product strategies and innovation.
