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- Tasks: Lead digital change initiatives and engage stakeholders for smooth transitions.
- Company: Join a leading utilities client focused on digital transformation.
- Benefits: Competitive daily rate, predominantly remote work, and opportunities for travel.
- Other info: Opportunity for professional growth and to shape the future of digital services.
- Why this job: Be at the forefront of digital change and make a real impact in a dynamic environment.
- Qualifications: Experience in change management and strong communication skills are essential.
Digital Change Manager
Utilities
Predominantly remote with the need to occasionally travel to UK sites
6 months+
£550 per day
In short: We’re seeking a Change Manager to support the digital implementations of a large utilities client. Whilst digital knowledge is important, it’s also essential to have business change experience as you’ll be a part of an ever-changing and transforming business area. Typically, you’ll be comfortable with resistance to change and you can clearly understand the difference between change and delivery as we like to make that distinction.
In full:
The Change Manager is responsible for planning, managing, and executing day-to-day change management activities for a business led change or a specific digital product or service. This role ensures that the people side of change is addressed effectively, focusing on stakeholder engagement, business readiness, communication, and adoption.
Working closely with product owners, delivery teams, and end users, the Change Manager helps to embed change by designing and implementing structured approaches that support individuals and teams through transformation. The role requires a combination of hands-on delivery skills, user empathy, and the ability to manage complexity across stakeholders and workstreams.
This position is essential in making sure digital and transformational changes are well understood, well adopted, and sustainably embedded into business-as-usual.
This role supports the Strategy, Transformation and Change Lead in rolling out the: Change Management Strategy, Stakeholder Engagement Plan & Change Implementation and Adoption.
Key accountabilities:
Change Delivery and Execution
- Design and deliver tailored change plans for a specific digital product or initiative.
- Coordinate stakeholder engagement, communications, training, and support activities.
- Create and manage change content, including user-facing materials and guidance documents.
- Monitor and report on business readiness, adoption progress and change impact by gathering feedback.
- Design and Deliver detailed change implementation plans, including timelines, resource allocation, and risk management strategies
Stakeholder and User Engagement
- Build and maintain strong relationships with product teams, end users, and business leaders.
- Ensure change messaging is clear, relevant, and timely for impacted groups.
- Represent user needs and feedback within product delivery and change decision-making.
- Support the identification and engagement of change champions and advocates.
- Listening and understanding stakeholder concerns and managing expectations
User Journey and Adoption Support
- Map user journeys and identify impacts across business roles and processes.
- Help prepare users for upcoming changes and manage resistance or concerns.
- Provide support to teams and individuals during the transition period, fostering a smooth and successful adoption of change
- Support post-launch activities to ensure the change is embedded in business-as-usual.
- Contribute to continuous improvement through lessons learned and feedback cycles.
Collaboration and Alignment
- Work closely with Strategy, Transformation and Change Lead to align change delivery with broader product and organisational goals.
- Partner with communications, and project teams to ensure coordinated execution.
- Contribute to the uplift of change maturity across teams through knowledge sharing and support.
- Provide support to teams and individuals during the transition period, fostering a smooth and successful adoption of change
- Working closely with workforce strategy to produce training needs and plans to enable smooth implementation of the strategy
Knowledge and experience:
- Proven experience as a Business or Digital Change Manager, Change Analyst, Process Improvement Specialist or in a similar role
- Change Management Qualifications e.g. APMG, Lean 6-Sigma Green-Belt, Prosci
- Strong understanding of stakeholder engagement, business readiness, and user adoption principles.
- Ability to manage multiple priorities and deliver in a fast-paced setting.
- Excellent interpersonal, empathy and communication skills and ability to build strong relationships.
- Exceptional ability to solve problems and think analytically.
- Experience with journey mapping, impact assessments, or role mapping is advantageous
- Great organisational, project, and time management skills
Candidates will ideally show evidence of the above in their CV in order to be considered.
Please be advised if you haven\’t heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities employer.
Digital Change Manager employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Change Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector or related fields. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common change management scenarios. Think about how you’d handle resistance to change or engage stakeholders effectively. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your digital knowledge and business change experience during interviews. Use specific examples from your past roles to demonstrate how you’ve successfully managed change and engaged users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Digital Change Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Digital Change Manager. Highlight your experience in change management and digital implementations, and don’t forget to showcase any relevant qualifications like APMG or Lean 6-Sigma.
Showcase Stakeholder Engagement: Since this role is all about managing relationships, be sure to include examples of how you've successfully engaged stakeholders in past projects. We want to see your interpersonal skills shine through!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Pontoon Solutions
✨Know Your Change Management Frameworks
Familiarise yourself with change management methodologies like Prosci or Lean 6-Sigma. Be ready to discuss how you've applied these frameworks in past roles, especially in digital transformations.
✨Showcase Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged stakeholders in previous projects. Highlight your ability to listen, manage expectations, and build strong relationships, as this is crucial for the role.
✨Demonstrate User Empathy
Think about how you can illustrate your understanding of user journeys and the impacts of change on different roles. Be prepared to discuss how you've supported users through transitions in the past.
✨Prepare for Resistance to Change
Anticipate questions about managing resistance. Have specific examples ready that show how you've addressed concerns and fostered a positive attitude towards change in previous roles.