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- Tasks: Provide exceptional client support via phone and email, ensuring timely task completion.
- Company: Pontoon is an inclusive employment consultancy dedicated to enhancing workplace opportunities for all.
- Benefits: Enjoy a competitive salary of £15.99 per hour and a hybrid work model.
- Why this job: Join a vibrant team where your contributions truly make a difference in client experiences.
- Qualifications: Excellent communication skills and a proactive problem-solving approach are essential; customer service experience preferred.
- Other info: This is an entry-level contract position in the banking sector with potential for future opportunities.
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Location: Manchester/Hybrid (four days per week in the office)
Salary: £15.99 per hour PAYE
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Are you passionate about delivering exceptional client service? Do you thrive in a dynamic environment where your contributions make a real difference? If so, we want you to be a part of our vibrant Distributor Support team in the Transfer Agency business!
About the Role:
As a Customer Service Assistant, you will play a crucial role in providing outstanding support to our clients via telephone and email. Your responsibilities will include:
- Responding to client inquiries with a cheerful and professional attitude.
- Ensuring all tasks are completed on time and with attention to detail.
- Following established procedures meticulously and reporting any discrepancies.
- Collaborating with team members to complete daily, weekly, and monthly tasks efficiently.
- Escalating issues appropriately to ensure swift resolution.
What We’re Looking For:
We are seeking a detail-oriented individual who is committed to delivering high-quality service. Key qualifications include:
- Excellent verbal and written communication skills.
- Strong organisational skills and the ability to multitask.
- A proactive approach to problem-solving.
- Previous experience in customer service, preferably in the banking or financial sector, is a plus.
If you\’re ready to embark on an exciting journey with us, we would love to hear from you! Please submit your resume and a cover letter highlighting your relevant experience and why you believe you would be a great fit for our team.
Join us and be a part of a team that is dedicated to providing top-notch client service in the banking industry. Together, we can make a positive impact on our clients\’ experiences!
How to Apply:
To apply for this opportunity, please apply with an up-to-date CV.
Please note that if you haven\’t heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Contract
Job function
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Job function
Customer Service
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Industries
Banking
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Customer Service Representative employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the banking and financial sector. Understanding the industry will not only help you answer client inquiries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be responding to client inquiries via telephone, being articulate and friendly can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities in your interactions. Think of examples from past experiences where you successfully resolved issues for customers, as this will highlight your proactive approach.
✨Tip Number 4
Network with current or former employees of Pontoon or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially if you have worked in the banking or financial sector. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional client service. Share specific examples of how you've successfully handled customer inquiries and resolved issues in previous roles.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Consider including a brief example of a time when your communication made a positive impact.
Highlight Organisational Skills: Demonstrate your strong organisational skills by mentioning any tools or methods you use to manage tasks efficiently. This could include time management techniques or software that helps you stay organised.
How to prepare for a job interview at Pontoon Solutions
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional client service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Highlight Your Communication Skills
Since excellent verbal and written communication skills are crucial for this position, prepare to discuss how you've effectively communicated with clients in previous roles. Consider practising common customer service scenarios to showcase your ability to handle inquiries professionally.
✨Demonstrate Organisational Skills
Be ready to talk about how you manage your time and tasks efficiently. You might want to provide examples of how you've successfully multitasked in a busy environment, ensuring that all tasks were completed on time and with attention to detail.
✨Prepare for Problem-Solving Questions
Anticipate questions that assess your problem-solving abilities. Think of situations where you encountered challenges and how you resolved them. This will show your proactive approach and readiness to escalate issues when necessary.
