Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support traders with application issues and ensure smooth operation of trading platforms.
- Company: Dynamic financial services firm located in London with a collaborative trading environment.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and automation.
- Why this job: Join a high-impact team and make a difference on the trading floor.
- Qualifications: Experience in front office roles, strong communication skills, and Python knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Role Brief – Credit Front office Application Support Analyst (EMEA Credit)
Location: London (St. Paul’s – hybrid, 3 days onsite; more initially for onboarding)
Contract: 12 months
Start: ASAP (urgent – 6-week handover with departing senior)
Overview
This is a senior, trader-facing Application Support role within the Markets Application Production Services (MAPS) team, supporting the EMEA Credit business. The role sits directly on the trading floor, partnering closely with Credit traders and supporting a suite of in-house electronic trading, risk, and pricing platforms across the full front-to-back lifecycle. This is a high-impact hire due to a senior resignation, so the client is looking for someone who can hit the ground running and operate at a high level quickly.
Key Responsibilities
- Act as first point of contact for Credit traders for all application support issues
- Provide hands-on support across trading, pricing, risk, and market data platforms
- Monitor production systems and respond to alerts (e.g. Dynatrace, Splunk)
- Troubleshoot and resolve complex, business-critical incidents
- Take ownership of major incidents and problem management
- Support releases and change management processes
- Build strong relationships with traders, dev teams, and infrastructure
- Identify and drive stability improvements and automation opportunities (Python)
- Contribute to onboarding processes and continuous improvement initiatives
Non-Negotiable Requirements (Must-Haves)
- Strong Front Office / Trader-Facing Experience; daily interaction with traders is essential
- FICC Credit Product Knowledge
- Corporate Bonds
- Credit Default Swaps (CDS)
- ETFs / Index products
- Excellent Communication Skills; clear, confident, and credible with senior stakeholders
- Need to have excellent written and verbal communication
- Strong Problem-Solving Ability; candidates will be assessed on this in interview
Technical Experience
- Python (essential)
- KDB (essential)
Additional / Preferred Skills
- Unix / Linux
- SQL
- Understanding of market data flows
- Monitoring tools (e.g. Dynatrace, Splunk)
- ITIL / Production Support frameworks
Credit front office Application Support employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit front office Application Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors, especially those who work in trading or application support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your Python and KDB skills, and be ready to demonstrate your problem-solving abilities with real-world scenarios. We want you to show off how you can tackle complex issues under pressure.
✨Tip Number 3
Don’t underestimate the power of a strong follow-up! After interviews, drop a quick thank-you note to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Credit front office Application Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your front office experience and any relevant technical skills like Python and KDB. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Credit Front Office Application Support role. Share specific examples of how you've supported traders or resolved complex issues in the past.
Show Off Your Communication Skills: Since this role involves daily interaction with traders, it's crucial to demonstrate your excellent communication skills. Make sure your application is clear, concise, and free of jargon. We want to see that you can communicate effectively with senior stakeholders!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of FICC Credit products, especially Corporate Bonds and Credit Default Swaps. Being able to discuss these confidently will show that you understand the trader's world and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've resolved complex incidents in a high-pressure environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Communicate Clearly
Since this role involves daily interaction with traders and senior stakeholders, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as credible.
✨Get Hands-On with Tech
Familiarise yourself with the tools mentioned in the job description, like Dynatrace and Splunk. If you have experience with Python and KDB, be ready to discuss how you've used them in past roles, especially in relation to automation and stability improvements.