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- Tasks: Design engaging chatbot dialogues that enhance user experiences and solve customer challenges.
- Company: Join a dynamic team at Pontoon, focused on transforming banking through innovative design.
- Benefits: Enjoy a collaborative environment with opportunities for growth and inclusivity.
- Why this job: Be part of redefining banking experiences while working on impactful conversational AI projects.
- Qualifications: Experience in conversational AI design and a passion for creating meaningful dialogues are essential.
- Other info: Flexible adjustments during recruitment; all backgrounds are encouraged to apply.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Job Title : Junior Conversation Designer
Location : London, 2 days on site per week required
Duration : 6-month contract
Rate : ÂŁ300.00 – ÂŁ350.00 (umbrella)
We’re seeking a talented Conversation Designer to help shape the future of chatbot experiences for major UK brands. Join a dynamic team of conversation designers within a multidisciplinary design squad on an exciting transformation programme aimed at delivering natural, contextual virtual assistant interactions for millions of customers.
About the Role
As a Conversation Designer, you’ll focus on creating accessible, engaging chatbot dialogues that address real customer needs. This is an opportunity to apply your skills in a supportive and collaborative environment while contributing to an ambitious omnichannel banking strategy.
Responsibilities :
- Design intuitive, customer-focused conversations for the chatbot, ensuring excellent user experiences.
- Apply design thinking and empathy to solve customer challenges and enhance dialogue quality.
- Collaborate with team members, contribute ideas, and provide consistent messaging in chatbot interactions.
- Share your expertise to shape the team’s overall design approach and tell compelling stories about your work’s impact.
What We’re Looking For :
- Experience designing for conversational AI applications, with a passion for creating impactful dialogues.
- A collaborative mindset and willingness to support a multidisciplinary team.
- Confidence in sharing your work, receiving feedback, and iterating on designs.
- An interest in evolving your design practice in a rapidly changing conversational AI landscape.
- Familiarity with working in complex environments and a readiness to share knowledge within the design community.
Why Join Us?
You’ll be part of a mission to redefine banking experiences through innovation and design. We value inclusivity and diversity, creating a workplace where all colleagues feel encouraged and valued. Reasonable adjustments can be accommodated during the recruitment process—just let us know.
If you’re passionate about conversational AI but feel your skills don’t fully match the description, we’d still love to hear from you.
Candidates will ideally show evidence of the above in their CV to be considered please click the “apply ” button.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Conversation Designer employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversation Designer
✨Tip Number 1
Familiarize yourself with the latest trends in conversational AI. Understanding current technologies and methodologies will help you demonstrate your passion and knowledge during discussions with our team.
✨Tip Number 2
Prepare to showcase your previous work in designing chatbot dialogues. Having concrete examples ready will allow you to effectively communicate your design thinking process and the impact of your work.
✨Tip Number 3
Emphasize your collaborative skills. Since this role involves working within a multidisciplinary team, highlighting your ability to work well with others and share ideas will be crucial.
✨Tip Number 4
Stay open to feedback and show your willingness to iterate on designs. This mindset is essential in a dynamic environment like ours, where continuous improvement is key to success.
We think you need these skills to ace Conversation Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in designing for conversational AI applications. Include specific examples of chatbot dialogues you've created and how they addressed customer needs.
Showcase Collaboration Skills: Emphasize your ability to work within a multidisciplinary team. Mention any past experiences where you collaborated with others to enhance dialogue quality or solve customer challenges.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for conversational design. Share your thoughts on the importance of user experience in chatbot interactions and how you can contribute to the team's goals.
Prepare for Feedback: Be ready to discuss your design process and how you handle feedback. Highlight your confidence in sharing your work and iterating on designs based on input from team members.
How to prepare for a job interview at Pontoon Solutions
✨Showcase Your Conversational Design Experience
Be prepared to discuss your previous work in designing for conversational AI applications. Highlight specific projects where you created engaging dialogues and how they addressed customer needs.
✨Demonstrate Collaboration Skills
Since the role emphasizes teamwork, share examples of how you've successfully collaborated with multidisciplinary teams. Discuss how you contributed ideas and supported others in achieving common goals.
✨Emphasize Empathy and User-Centric Design
Talk about your approach to understanding user needs and applying design thinking. Provide examples of how you've used empathy to enhance dialogue quality and create intuitive user experiences.
✨Be Open to Feedback and Iteration
Express your willingness to receive feedback and iterate on your designs. Share instances where you adapted your work based on input from colleagues or users, showcasing your growth mindset.
