At a Glance
- Tasks: Design user-focused content and experiences for digital journeys in a dynamic banking environment.
- Company: Join one of the largest banks in the UK, driving digital transformation.
- Benefits: Competitive salary, collaborative culture, and opportunities for professional growth.
- Other info: Be part of a high-performing team with excellent career advancement opportunities.
- Why this job: Shape impactful user experiences while navigating complex challenges in a regulated space.
- Qualifications: Experience in content design, strong communication skills, and proficiency in Figma.
The predicted salary is between 51750 - 63250 £ per year.
In short
Working across several projects simultaneously, you'll play a key role in shaping content and user experiences that help business customers navigate complex pension and workplace savings propositions.
About the Opportunity
Our client is one pf the largest banks in the UK, As part of their ongoing digital transformation, they are investing heavily in creating seamless, customer‑centric experiences across their products and services.
An exciting opportunity has arisen for a
Content / Experience Designer to join the team, working within the employer proposition space.
This is a highly visible role focused on designing content experiences for workplace employers considering us as their pension and benefits provider.
The environment is complex, highly regulated, and stakeholder-heavy, making this an excellent opportunity for a designer who enjoys solving challenging problems and influencing across multiple teams.
The Role
- You’ll be joining an established, high-performing design team consisting of:
- 2 UX Designers
- 1 User Researcher
- 1 Service Designer
This role requires someone who can confidently balance user needs, business objectives, regulatory requirements, and stakeholder expectations while producing clear, effective content experiences within digital channels.
Key Responsibilities
- Design clear, user‑focused content and experiences for employer-facing digital journeys.
- Work within agile, multidisciplinary product teams to define priorities, shape solutions, and deliver customer value.
- Create and maintain content designs and user journeys using Figma.
- Collaborate closely with UX Designers, Researchers, Service Designers, Product Owners, and Engineers.
- Facilitate workshops and stakeholder discussions to gather requirements and drive alignment.
- Document current and future‑state customer experiences and service journeys.
- Use research findings, customer insight, and design thinking methodologies to inform decisions.
- Communicate effectively with senior stakeholders and manage competing perspectives.
- Bring a strong customer‑centred mindset while operating within a regulated financial services environment.
- Contribute to the wider design community and help champion best practice across the Group.
- Proven experience as a Content Designer, Experience Designer, UX Writer, or similar role.
- Strong experience working on complex digital products and services.
- Excellent stakeholder management and communication skills.
- Ability to navigate ambiguity and manage multiple projects simultaneously.
- Experience working within agile product environments.
- Advanced Figma skills (essential).
- Strong understanding of user‑centred design principles and design thinking methodologies.
- Experience collaborating with multidisciplinary teams including UX, Research, Product, and Engineering.
- Confidence presenting and defending design decisions to a range of audiences.
- Previous experience within Banking, Financial Services, Pensions, Insurance, or other regulated environments.
- Experience using Jira and Confluence.
- Exposure to service design and customer journey mapping.
- Experience working within large enterprise organisations.
- What We’re Looking For
We’re looking for someone who can
- Handle complex stakeholder environments with confidence.
- Work effectively across multiple teams and projects at the same time.
- Keep pace with an already high-performing design team.
- Balance customer needs with business and regulatory constraints.
- Be a strong communicator who can influence and challenge constructively when required.
- Thrive in a space that focuses more on clarity, usability, and effectiveness than highly creative design work.
Candidates will ideally show evidence of the above in their CV in order to be considered.
We use generative AI tools to support our candidate screening process.
This helps us ensure a fair, consistent, and efficient experience for all applicants.
Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon is an employment consultancy and operates as an equal opportunities employer.
#J-18808-Ljbffr
Content / Experience Designer employer: Pontoon Solutions
At Pontoon Solutions, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture in Gateshead. Our commitment to employee growth is evident through continuous training opportunities and support for career advancement, ensuring that every team member can thrive in their role. Join us to be part of a dynamic environment where your contributions directly impact product strategies and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Content / Experience Designer
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Pontoon Solutions for a Content / Experience Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Pontoon Solutions before they go live!
We think you need these skills to ace Content / Experience Designer
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Content / Experience Designer at Pontoon Solutions, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Pontoon Solutions does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Pontoon Solutions. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Pontoon Solutions.
How to prepare for a job interview at Pontoon Solutions
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Pontoon Solutions, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Pontoon Solutions might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Pontoon Solutions!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Pontoon Solutions is looking for.
