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- Tasks: Create engaging content for Conversational Banking and enhance customer experiences.
- Company: Leading banking industry player with a focus on innovation and collaboration.
- Benefits: Flexible hybrid working, professional development, and an inclusive culture.
- Other info: Join a diverse team that values unique perspectives and offers growth opportunities.
- Why this job: Make a real impact in the exciting world of AI-powered customer interactions.
- Qualifications: Strong UX writing skills and experience in content design and collaboration.
The predicted salary is between 45000 - 55000 £ per year.
Location: London
Contract Length: 6 months
Working Pattern: Hybrid – 2 days per week in the office.
Are you ready to take your content design skills to the next level? Our client, a leading player in the banking industry, is seeking a passionate and innovative Content Designer to join their team for a 6-month temporary contract. This is your chance to shape customer-first experiences in the exciting realm of Conversational Banking!
What You’ll Do:
- Collaborate with a dynamic cross-functional team to create engaging, safe, and compliant customer experiences.
- Leverage your content design expertise to understand customer needs and craft AI-powered content that is structured, accurate, and machine-usable.
- Develop content approaches for emerging AI patterns, ensuring clear communication and usability.
- Partner with data scientists and engineers to define and evolve a knowledge graph that models relationships across products and systems.
- Conduct content audits and refine content strategies to ensure readiness for AI systems.
- Prototype, test, and iterate to continuously improve the quality of customer interactions.
What You Bring:
- Content Design Expertise: Strong UX writing skills and the ability to simplify complex information.
- Design Thinking: Proficiency in problem framing, ideation, and testing.
- Systems Mindset: Ability to design content across entire journeys and ecosystems, not just individual screens.
- Collaboration Skills: Comfort in partnering with various stakeholders, including product, engineering, and legal teams.
- AI Awareness: Familiarity with generative AI and conversational design principles is a plus.
- Structured Content Knowledge: Experience with content models, taxonomies, and metadata.
- Data-Driven Mindset: Ability to work effectively with data teams on content pipelines and quality checks.
- Quality and Risk Awareness: Understanding the importance of accuracy and compliance in regulated environments.
What We Offer:
- Flexible Working Arrangements: Enjoy a hybrid working model, with the option to work from home and collaborate in the office two days a week.
- Professional Development: Opportunities for growth and support to optimize your potential.
- Inclusive Culture: Join a team that values diversity and encourages everyone to contribute their unique perspectives.
If you're a go-getter ready to embrace the exciting world of agentic design in banking, we want to hear from you! This is your opportunity to make a real impact and drive innovation in customer experiences.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Content/Conversational Designer: Agentic experience Design employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content/Conversational Designer: Agentic experience Design
✨Tip Number 1
Network like a pro! Reach out to folks in the banking and content design space on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in content design and conversational experiences. Make it easy for potential employers to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to content design and AI. Think about how you can demonstrate your collaboration skills and problem-solving mindset during the chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Content/Conversational Designer: Agentic experience Design
Some tips for your application 🫡
Show Off Your Content Design Skills: Make sure to highlight your content design expertise in your application. We want to see how you can simplify complex information and create engaging customer experiences, so don’t hold back!
Be a Team Player: Collaboration is key in this role! Share examples of how you've worked with cross-functional teams in the past. We love seeing how you partner with others to achieve great results.
Demonstrate Your AI Awareness: If you’ve got experience with generative AI or conversational design principles, let us know! This is a big plus for us, and it shows you’re ready to dive into the exciting world of AI-powered content.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Content Design Inside Out
Make sure you brush up on your content design skills before the interview. Be ready to discuss your previous projects, especially those that involved UX writing and simplifying complex information. Highlight how you've collaborated with cross-functional teams to create engaging customer experiences.
✨Showcase Your AI Awareness
Since this role involves conversational design and generative AI, it’s crucial to demonstrate your familiarity with these concepts. Prepare examples of how you've used AI in your past work or how you envision it enhancing customer interactions in banking.
✨Prepare for Collaboration Questions
Expect questions about your collaboration skills. Think of specific instances where you partnered with product, engineering, or legal teams. Be ready to explain how you navigated challenges and ensured compliance while still delivering quality content.
✨Emphasise a Data-Driven Mindset
This role requires working closely with data teams, so be prepared to discuss your experience with content models, taxonomies, and metadata. Share how you've used data to inform your content strategies and improve customer interactions.