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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and execute trades in a fast-paced environment.
- Company: Pontoon is an inclusive employment consultancy dedicated to enhancing workplace opportunities for all.
- Benefits: Enjoy hybrid working, professional development, and a supportive team culture.
- Why this job: Join a vibrant team in the banking industry and make a real difference.
- Qualifications: High school diploma or equivalent; strong communication and problem-solving skills required.
- Other info: Potential for a Temp to Perm contract with a competitive salary of £25,000.
The predicted salary is between 20000 - 30000 £ per year.
Job Summary
Our client, a leading name in the banking industry, is seeking 5 Contact Centre Operatives to join their dynamic team in the heart of City Centre, Manchester. This role offers the potential for a Temp to Perm contract and a competitive annual salary of £25,000 plus a 5% bonus.
Duration & Location
Duration: 12 months, temporary to permanent. Location: Manchester/Hybrid (four days per week in the office).
Responsibilities
- Engage with customers: Handle approximately 80% of inquiries over the phone, ensuring responses are fast, efficient, and accurate.
- Investigate and resolve: Spend 20% of your time investigating shareholder account discrepancies and errors, taking ownership of each case until resolved.
- Place trades: Execute telephone trades in accordance with received instructions, ensuring compliance with procedures.
- Collaborate: Route complex issues to the appropriate team and keep shareholders informed once resolutions are found.
- Follow up: Review daily open items to ensure proper follow‑up and closure of queries.
Qualifications
- High school diploma or equivalent education/experience is required.
- Strong communication skills and a customer‑centric mindset.
- A proactive approach to problem‑solving and accountability for your work.
Benefits
- Hybrid working: Flexible environment that balances home and office life.
- Professional development: Training and coaching opportunities to enhance your skills and career.
- Supportive team: Friendly, enthusiastic environment that values collaboration and excellence.
How to Apply
To apply, submit an up‑to‑date CV via the standard application process.
Please note that if you have not heard from us within 48 hours, your application may not have been successful on this occasion. We may keep your details on file for future vacancies and contact you accordingly.
Pontoon is an equal opportunities employer and an employment consultancy.
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Contact Center Agent employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent
✨Tip Number 1
Familiarise yourself with the banking industry and customer service best practices. Understanding the specific challenges and expectations in this sector will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be handling a high volume of calls, being articulate and clear can make a significant difference in how you connect with customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will demonstrate your proactive approach and accountability.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Contact Center Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Problem-Solving Skills: In your application, emphasise your proactive approach to problem-solving. Provide examples of situations where you took ownership of a problem and successfully resolved it, as this is crucial for the Contact Center Agent role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in customer service roles.
How to prepare for a job interview at Pontoon Solutions
✨Showcase Your Customer Service Skills
As a Contact Center Agent, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your capability and passion for the role.
✨Familiarise Yourself with the Company
Research the banking industry and the specific company you're interviewing with. Understanding their values, mission, and recent news can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Practice Problem-Solving Scenarios
Since the role involves investigating and resolving discrepancies, practice common problem-solving scenarios. Think about how you would approach various customer issues and be ready to discuss your thought process during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows your enthusiasm and helps you assess if the company is the right fit for you.