At a Glance
- Tasks: Lead service design for innovative AI capabilities, shaping user-centred experiences.
- Company: Dynamic tech company focused on next-gen Conversational AI solutions.
- Benefits: Hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Join a creative team passionate about emerging AI technologies.
- Why this job: Influence the future of AI services and enhance user experiences.
- Qualifications: Experience in service design and strong collaboration skills with technical teams.
The predicted salary is between 60000 - 80000 £ per year.
Location: London – 25 Gresham Street – Hybrid
Contract Type: Initial 6-month contract (extendable)
Role Overview
We are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred AI-powered services, working across discovery, design, refinement, and implementation phases. The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future direction of AI-enabled customer and colleague experiences through service design excellence.
Key Responsibilities
- Lead service design activities across the full project lifecycle, from discovery through to refinement and delivery.
- Shape and define complex problems, translating business and user needs into actionable service design solutions.
- Support the development of Conversational AI capabilities, ensuring services are intuitive, effective, and user-centred.
- Facilitate workshops, design sessions, and collaborative working groups to drive alignment and decision-making.
- Work closely with Data Science and Engineering teams to design feasible and scalable AI-enabled services.
- Create service blueprints, user journeys, process maps, and other service design artefacts.
- Identify opportunities for innovation and continuous improvement within AI-driven experiences.
- Engage with stakeholders at all levels, building strong relationships and securing buy-in for design recommendations.
- Apply strategic thinking to balance user needs, business objectives, and technical constraints.
- Contribute to pathfinding activities, helping define future service directions and opportunities.
Required Skills & Experience
- Proven experience working as a Service Designer within complex transformation, digital, or innovation programmes.
- Strong design thinking capability with the ability to challenge assumptions and think creatively.
- Experience leading discovery, problem definition, and service refinement activities.
- Excellent workshop facilitation and stakeholder management skills.
- Ability to collaborate effectively with technical teams, particularly Data Science and Engineering functions.
- Experience producing service design artefacts including user journeys, service blueprints, and ecosystem maps.
- Strong communication and influencing skills.
- Strategic mindset with the ability to connect tactical delivery with longer-term outcomes.
Desirable Experience
- Experience working on Conversational AI, Generative AI, virtual assistants, chatbots, or related AI-powered services.
- Understanding of AI product development methodologies and user-centred design principles in AI environments.
- Experience working in highly regulated or enterprise-scale organisations.
- Curiosity and enthusiasm for emerging AI technologies and their practical application.
Personal Attributes
- Creative and able to think beyond conventional solutions.
- Naturally curious, particularly regarding AI and emerging technologies.
- Collaborative and comfortable working across multidisciplinary teams.
- Confident facilitator and communicator.
- Pragmatic problem solver with strong analytical thinking.
- User-focused with a passion for improving service experiences.
Project Context
The role will support a programme focused on building and enhancing Conversational AI capabilities. The Service Designer will help define the future service experience, working closely with technical and business teams to identify opportunities, shape solutions, and ensure successful delivery of user-centred AI services.
TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV
Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
StudySmarter Expert Advice🤫
We think this is how you could land Service designer (AI Capabilities) in City of London
✨Get Your Work Out There
As a temporary UX/UI designer, it’s crucial to have a solid portfolio that showcases your best projects. Share your designs on platforms like Behance or Dribbble, and don't shy away from seeking feedback in design communities. The more visible you are, the better your chances of snagging that next gig!
✨Join Design Meet-ups
Networking in the UX/UI design field can be a game changer. Attend local design meet-ups or workshops to connect with other designers and potential employers. These casual settings often lead to freelance or temporary job opportunities that are not advertised widely. Plus, it’s a great way to share ideas and get inspired!
✨Flexible Platforms for Temporary Roles
Use job platforms that focus on temporary roles, like Creative Circle or Similar. These sites often have listings specifically for short-term design projects, making it easier for you to find quick gigs. Make sure your profiles on these platforms are up to date and highlight your availability!
✨Slide into Direct Applications
When you see a company like Pontoon Solutions is looking for a Service designer (AI Capabilities), don’t just rely on job boards. Check out their careers page and apply directly! Companies often prefer candidates who show initiative and genuine interest in their work, plus you might find opportunities that haven't been widely advertised yet.
We think you need these skills to ace Service designer (AI Capabilities) in City of London
Some tips for your application 🫡
Show off your portfolio:Since you're diving into UX/UI design, make sure your portfolio is front and centre. We want to see your design process, not just the final products. Share case studies that explain your thought process, the problems you solved, and how you approached user research!
Tailor your CV for the design world:In UX/UI design, your CV should reflect your creative side! Highlight relevant design skills, software you’re proficient in (like Sketch or Figma), and any user experience methodologies you’ve employed. Keep it sleek and visually appealing—after all, we’re in design!
Emphasise your adaptability:Because this is a temporary role with Pontoon Solutions, we want to see that you can hit the ground running. In your cover letter, mention examples of how you’ve adapted to tight deadlines or changing project scopes in the past. Showcase that flexibility and eagerness to learn!
Highlight collaboration experience:UX/UI design is all about teamwork. When you’re applying, mention any experiences where you’ve worked closely with developers, product managers, or other designers. Let Pontoon Solutions know how you can effectively communicate and collaborate to create fantastic user experiences.
How to prepare for a job interview at Pontoon Solutions
✨Show Off Your Portfolio
When interviewing for a temporary UX/UI design role at Pontoon Solutions, your portfolio is your best friend. Bring along a digital copy and be ready to discuss your design process, the challenges you faced in your past projects, and how you solved them. This is a great opportunity to showcase your adaptability and how quickly you can deliver results.
✨Know Your Tools Inside Out
In the world of UX/UI design, familiarity with tools like Sketch, Figma, or Adobe XD is crucial. Make sure you can comfortably talk about projects you’ve completed with these tools and any unique features you’ve leveraged. The interviewer might throw in some technical questions about these tools, so be prepared!
✨Understand the Company’s Design Voice
For a temporary gig at Pontoon Solutions, it's key to understand their brand and design ethos. Dive into their past projects or any current designs they may have on their website. Showing that you’re aligned with their visual style and user experience approach will help you stand out during the interview.
✨Flexibility is Key
As it’s a temporary position, highlight your ability to adapt and learn quickly. Discuss previous experiences where you’ve had to pivot your design approach or work under tight deadlines. Employers like Pontoon Solutions will appreciate someone who can hit the ground running and be a quick study.
