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For Companies At a Glance
- Tasks: Support traders with application issues and enhance trading platforms.
- Company: Dynamic investment bank with a collaborative trading floor environment.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a global team with excellent career advancement opportunities.
- Why this job: Join a high-impact team and make a difference in the fast-paced finance world.
- Qualifications: Experience in front office roles and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Role Brief – Credit Front office Application Support Analyst (EMEA Credit)
Location: London (St. Paul’s – hybrid, 3 days onsite; more initially for onboarding)
Contract: 12 months
Start: ASAP (urgent – 6-week handover with departing senior)
Overview
This is a senior, trader-facing Application Support role within the Markets Application Production Services (MAPS) team, supporting the EMEA Credit business. The role sits directly on the trading floor, partnering closely with Credit traders and supporting a suite of in-house electronic trading, risk, and pricing platforms across the full front-to-back lifecycle. This is a high-impact hire due to a senior resignation, so the client is looking for someone who can hit the ground running and operate at a high level quickly.
Key Responsibilities
- Act as first point of contact for Credit traders for all application support issues
- Provide hands-on support across trading, pricing, risk, and market data platforms
- Monitor production systems and respond to alerts (e.g. Dynatrace, Splunk)
- Troubleshoot and resolve complex, business-critical incidents
- Take ownership of major incidents and problem management
- Support releases and change management processes
- Build strong relationships with traders, dev teams, and infrastructure
- Identify and drive stability improvements and automation opportunities (Python)
- Contribute to onboarding processes and continuous improvement initiatives
Non-Negotiable Requirements (Must-Haves)
- Strong Front Office / Trader-Facing Experience
- FICC Credit Product Knowledge
- Excellent Communication Skills
- Strong Problem-Solving Ability
- Technical Experience: Python (essential), KDB (essential)
Additional / Preferred Skills
- Unix / Linux
- SQL
- Understanding of market data flows
- Monitoring tools (e.g. Dynatrace, Splunk)
- ITIL / Production Support frameworks
Team & Working Model
Team of 5 in London, part of a global team (20+) across London, New York, and Singapore. Follow-the-sun support model. Shift pattern: Early: 7am–3pm, Late: 10am–6pm. Typically 2 early shifts followed by 2 late shifts.
Interview Process
2 stages, both face-to-face onsite. Interview prep provided.
What “Good” Looks Like
Ideal candidates will:
- Be confident operating on the trading floor
- Combine strong technical depth with business understanding
- Be calm under pressure in high-severity incidents
- Show initiative in automation and improving support functions
- Have experience in similar investment bank environments
If you believe you have the experience required, please apply with your CV now for instant consideration!
Credit front office Application Support in City of London employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit front office Application Support in City of London
✨Tip Number 1
Get to know the trading floor vibe! Spend some time understanding how traders operate and what they need. This will help you build rapport and show that you're not just another techie, but someone who gets their world.
✨Tip Number 2
Brush up on your Python skills! Since automation is key in this role, being able to whip up scripts to improve processes will make you stand out. Plus, it shows initiative and a proactive approach to problem-solving.
✨Tip Number 3
Practice your communication skills! You’ll be interacting with senior stakeholders, so being clear and confident is crucial. Try mock interviews or even casual chats with friends to get comfortable articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate candidates who are ready to hit the ground running!
We think you need these skills to ace Credit front office Application Support in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your front office experience and any relevant technical skills like Python and KDB. We want to see how your background aligns with what we're looking for!
Showcase Communication Skills: Since this role involves daily interaction with traders, it's crucial to demonstrate your excellent communication skills. Use clear and confident language in your CV and cover letter to show us you can engage effectively with senior stakeholders.
Highlight Problem-Solving Experience: We love candidates who can think on their feet! Include examples of how you've tackled complex issues in previous roles. This will help us see your strong problem-solving ability in action.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Stuff
Make sure you brush up on your FICC Credit product knowledge, especially around Corporate Bonds and Credit Default Swaps. Being able to speak confidently about these topics will show that you’re ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've tackled complex incidents in the past. Think about times when you had to troubleshoot under pressure and be ready to explain your thought process during those situations.
✨Build Relationships
Since this role involves daily interaction with traders, think about how you can demonstrate your ability to build strong relationships. Be prepared to share experiences where you’ve successfully collaborated with stakeholders or teams in high-pressure environments.
✨Technical Proficiency is Key
Brush up on your Python and KDB skills, as well as any monitoring tools like Dynatrace or Splunk. Be ready to discuss how you’ve used these technologies in previous roles and how they can help improve stability and automation in the support functions.