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- Tasks: Create engaging content and refine customer conversations for exceptional digital experiences.
- Company: Dynamic company in London with a focus on innovation and inclusivity.
- Benefits: Highly competitive day rate, flexible work environment, and opportunities for growth.
- Why this job: Make a real impact by shaping customer interactions and enhancing user experiences.
- Qualifications: Experience in UX writing or content design, with strong collaboration skills.
- Other info: Join a diverse team and thrive in a fast-paced, agile environment.
Duration: 6 Months (Possibility for extension)
Location: London (2 days per week on site)
Rate: A highly competitive Umbrella day rate is available for suitable candidates
In this role, you'll combine research and insights with people-focused language to refine and develop conversations with our customers. You'll collaborate closely with product teams, provide expertise in design, and ensure consistency in our customer interactions across various touchpoints.
Key Responsibilities:- Create engaging, readable, and accessible content for exceptional digital experiences.
- Develop empathy for our customers' needs, aspirations, and challenges.
- Act as the content expert in an agile environment.
- Strategically think about evolving conversations and identify opportunities for integration.
- Share expertise to shape the overall design approach.
- Maintain consistency in customer conversations across topics and touchpoints.
- Demonstrate the impact of effective writing on customer satisfaction.
- Previous experience as a UX writer, conversation designer, or content designer.
- Familiarity with complex landscapes, preferably within financial services.
- Collaborative mindset and ability to thrive in a busy, multi-disciplinary team.
- Flexibility to write in various tones of voice while staying on brand.
- Strong ability to write concise, clear, and consistent copy for different channels.
- Excellent influence and stakeholder management skills.
- Proficiency in using design platforms such as Figma.
Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role, ‘apply now’ to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team.
We will respond to all successful applicants ASAP; however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.
Content / Conversational Designer in City of London employer: Pontoon Solutions
Contact Detail:
Pontoon Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content / Conversational Designer in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they communicate with customers. This will help you tailor your conversation style to match their vibe.
✨Tip Number 2
Practice your conversational design skills by role-playing with a friend. Create mock scenarios where you can showcase your ability to write engaging and accessible content. This will boost your confidence and prepare you for real-life discussions.
✨Tip Number 3
Don’t just focus on your writing skills; show off your collaborative mindset too! Be ready to discuss how you've worked with product teams in the past. Highlighting your teamwork will make you stand out as a candidate who can thrive in a busy environment.
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always on the lookout for talented individuals like you, so don’t hesitate to declare your interest!
We think you need these skills to ace Content / Conversational Designer in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles as a UX writer or content designer, and don’t forget to showcase your familiarity with complex landscapes, especially in financial services.
Showcase Your Writing Skills: Since this role is all about creating engaging content, include samples of your work that demonstrate your ability to write clear, concise, and consistent copy. If you have experience using design platforms like Figma, mention that too!
Be Personable: We want to see your personality shine through! Use a friendly tone in your application to show us how you can connect with customers. Remember, empathy for our customers' needs is key in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We’re excited to hear from you!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Audience
Before the interview, take some time to research the company and its customers. Understand their needs and challenges, as this will help you tailor your responses and demonstrate your empathy for their audience.
✨Showcase Your Writing Skills
Prepare examples of your previous work that highlight your ability to write clear, concise, and engaging content. Be ready to discuss how your writing has positively impacted customer experiences in past roles.
✨Collaborate and Communicate
Since this role involves working closely with product teams, be prepared to discuss your collaborative experiences. Share specific examples of how you've successfully worked in multi-disciplinary teams and managed stakeholder expectations.
✨Familiarise Yourself with Design Tools
If you're proficient in design platforms like Figma, make sure to mention this during the interview. If not, consider brushing up on these tools beforehand, as they are essential for creating effective conversational designs.