At a Glance
- Tasks: Onboard and analyse network telemetry data to enhance operational insights.
- Company: Join a diverse and inclusive consultancy dedicated to improving workplace opportunities.
- Benefits: Competitive benefits supporting your physical, emotional, and financial well-being.
- Other info: Flexible work environment with excellent career growth opportunities.
- Why this job: Make a real impact in network operations while working with cutting-edge technology.
- Qualifications: Degree in Computer Science or related field; experience in network operations or data analysis.
The predicted salary is between 63000 - 77000 £ per year.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more.
Location: Chester – 3 days in office essential
Contract: 12 months rolling contract initially
About Us: We are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone.
Role Summary: The Network Device Telemetry & Analysis Engineer is responsible for onboarding, processing, and analyzing network infrastructure and device telemetry. This role focuses on bringing telemetry data into Splunk and related platforms, developing dashboards and alerts, and enabling Operations teams with data‑driven insights for troubleshooting, availability decisions, and performance monitoring.
Key Responsibilities:
- Collect, normalize, and onboard network device telemetry and instrumentation data (metrics, logs, events, streams) into Splunk and approved analytics platforms.
- Work with Network Engineering teams to understand device behaviors, health indicators, and performance signals across routing, switching, wireless, and SD‑WAN platforms.
- Design, build, and maintain Splunk dashboards, searches, and visualizations used by Operations teams for troubleshooting and situational awareness.
- Develop alerting strategies based on telemetry data to detect network degradation, anomalies, and availability risks.
- Ensure telemetry data supports operational decision‑making, including incident triage, root cause analysis, and proactive issue identification.
- Partner with Monitoring and Observability architects to align device telemetry with broader network health and observability models.
- Validate data accuracy, completeness, and timeliness; identify telemetry gaps and work with stakeholders to remediate them.
- Support onboarding of new network platforms or device types into the telemetry and analytics pipeline.
- Document telemetry sources, dashboards, alert logic, and operational usage guidelines for Production Operations.
- Provide support during major rollouts or network changes to validate telemetry and alert behavior.
Requirements:
Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Experience Range: Years of experience in network operations, telemetry, monitoring, or data analysis roles.
Foundational Skills:
- Strong understanding of enterprise network infrastructure (routing, switching, wireless, SD‑WAN).
- Hands‑on experience with Splunk for data ingestion, searches, dashboards, and alerts.
- Experience working with network telemetry sources such as SNMP, syslog, telemetry streams, APIs, and device metrics.
- Ability to translate raw telemetry into actionable insights for Operations teams.
- Familiarity with incident, problem, and change management processes in large enterprises.
- Strong analytical skills and attention to data quality.
- Good communication skills to work effectively with Engineering and Operations teams.
Desired Skills:
- Experience with controller‑based or software‑defined networks.
- Basic scripting skills (Python, SPL, API usage) for telemetry processing and analysis.
- Exposure to automation‑enabled environments and CI/CD‑driven network deployments.
- Experience working in large‑scale network environments with thousands of devices.
- Understanding network KPIs, availability metrics, and performance analysis.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Senior Network Support Engineer in Chester employer: Pontoon Solutions
At Pontoon Solutions, we pride ourselves on being an excellent employer by fostering a collaborative and inclusive work culture in Gateshead. Our commitment to employee growth is evident through continuous training opportunities and support for career advancement, ensuring that every team member can thrive in their role. Join us to be part of a dynamic environment where your contributions directly impact product strategies and innovation.
