At a Glance
- Tasks: Manage and support core voice services, ensuring seamless global operations.
- Company: Innovative organisation in Chester with a vibrant workplace culture.
- Benefits: Flexible working pattern, career growth opportunities, and a collaborative team environment.
- Other info: Temporary position with a 12-month contract and inclusive hiring practices.
- Why this job: Join a dynamic team and make a real impact on voice services.
- Qualifications: Experience with MS Teams, Cisco, and voice service management.
The predicted salary is between 40000 - 50000 € per year.
Contract Length: 12 months
Location: Chester
Working Pattern: 3 days per week in the office
Are you a skilled Voice Engineer looking for your next challenge? Join our dynamic team at an innovative organization where your expertise in voice services will be valued and utilized to its fullest! We are on the lookout for a talented Voice Operations Engineer who can support MS Teams and Cisco Enterprise Voice services and make a significant impact on our global voice infrastructure.
What You’ll Do:
- Handle all aspects of core voice services and ensure seamless operation of our global voice infrastructure.
- Support Voice platforms and interconnectivity with Enterprise telephony, Contact Center, and Transport, including managing external carriers.
- Participate in change and problem management reviews to enhance service reliability.
- Collaborate with other support teams to swiftly manage, triage, and resolve issues.
Must-Have Qualifications:
- Microsoft 365 Certified: Teams Administrator Associate
- Proven track record in troubleshooting MS Teams issues and managing interoperability with core voice services like Ribbon SBC and Cisco.
- Strong experience in managing service issues related to MS Teams Voice, Cisco Enterprise Voice, carriers, and transport.
- Proficiency with Call Analytics, Call Quality Dashboard (CQD) reports, Quality of Experience (QER) templates, PowerBI, Teams Policies, and Audio Conferencing.
- Familiarity with the Microsoft 365 Admin Center, Teams Admin Center, Microsoft Entra, Message Center, and Service Desk.
- Experience in engaging Microsoft support tickets and escalation processes.
- Knowledge of incident and change management processes in a core voice production environment.
Nice-to-Have Skills:
- Experience working with internal support teams such as Domain Ops, CCO, and Network Escalation.
- Familiarity with PowerShell, GraphAPI, Splunk, and ThousandEyes.
- Experience using Remedy for opening and updating incident tickets.
- Proficiency with ServiceNow and MS Teams Voice provisioning.
Why Join Us?
This is a fantastic opportunity to work with a team that values innovation and collaboration. You’ll be part of a vibrant workplace in Chester Business Park, where creativity and teamwork come together. We believe in providing our employees with the tools they need to succeed and grow in their careers.
How to Apply:
Ready to take your career to the next level? Don’t miss out on this exciting opportunity! Send us your resume and a brief cover letter detailing your relevant experience. We can’t wait to meet our next Voice Engineer superstar! Join us in shaping the future of voice services. Apply today!
Note: This is a temporary position with a contract length of 12 months.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Locations
Voice Engineer in Cheshire, Chester employer: Pontoon Solutions
Join our innovative team in Chester Business Park as a Voice Engineer, where your expertise will be valued in a vibrant workplace that fosters creativity and collaboration. We are committed to employee growth, providing the tools and support necessary for you to excel in your career while enjoying a flexible working pattern of three days in the office each week. Experience a culture that celebrates diversity and inclusivity, ensuring every voice is heard and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Voice Engineer in Cheshire, Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the voice engineering field, especially those who work with MS Teams or Cisco. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with voice services, troubleshooting, and any cool projects you've worked on. This will help you stand out during interviews and discussions.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to voice engineering and MS Teams. Role-playing with a friend can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Voice Engineer in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Voice Engineer role. Highlight your experience with MS Teams and Cisco, and don’t forget to mention any relevant certifications. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your past work with voice services and how you’ve tackled challenges in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your troubleshooting abilities. We love candidates who can think on their feet and resolve issues quickly, especially when it comes to voice platforms. Give us some examples!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our innovative team!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Voice Tech
Brush up on your knowledge of MS Teams and Cisco Enterprise Voice services. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This shows you're not just familiar with the tech, but you can also handle real-world issues.
✨Showcase Your Collaboration Skills
Since you'll be working closely with other support teams, prepare examples of how you've successfully collaborated in the past. Highlight any experiences where you triaged and resolved issues as part of a team, demonstrating your ability to work well with others.
✨Familiarise Yourself with Tools
Make sure you're comfortable with tools like PowerBI, Call Analytics, and ServiceNow. If you have experience with PowerShell or Splunk, mention it! Being able to talk about these tools confidently will set you apart from other candidates.
✨Prepare for Change Management Questions
Expect questions about incident and change management processes. Think of specific instances where you contributed to enhancing service reliability. This will show that you understand the importance of maintaining a stable voice infrastructure.
