At a Glance
- Tasks: Support IT service requests and deliver 1st line technical support to colleagues.
- Company: Leading utilities provider committed to excellence and innovation.
- Benefits: £20 per hour, full training, and opportunities for professional growth.
- Other info: Inclusive environment with a focus on diverse talents and skills.
- Why this job: Kick-start your career in data services and make a positive impact.
- Qualifications: Basic understanding of IT concepts and eagerness to learn.
The predicted salary is between 40000 - 40000 € per year.
Duration: 6 months, extensions likely
Location: Bristol (fully office based)
Salary: £20.00 per hour PAYE
Are you passionate about data and technology? If so, we have an exciting opportunity for you to join our client's Data Platforms Team as a Data Service Desk Associate!
Our client is a leading provider in the utilities sector, delivering electricity to nearly 8 million customers across the UK. With a commitment to excellence and innovation, they are dedicated to maintaining the highest standards of service and reliability.
As a Data Service Desk Associate, you will play a crucial role in supporting internal IT service requests, delivering 1st line technical support to colleagues and escalating issues to senior team members as needed. You will manage incoming requests to the service desk, acting as the primary point of contact for all Data Platforms-related IT queries.
- A general understanding of Active Directory and basic networking concepts.
- Experience with ITIL practices, especially in ‘Continual Service Improvement’.
- Familiarity with Oracle Products (Oracle Data Integration [ODI], Oracle Business Intelligence Enterprise Edition [OBIEE], Hyperion).
- Knowledge of Microsoft SQL Server.
- Experience supporting Business Intelligence Applications (PowerBI, WebFOCUS, OBIEE).
This role is perfect for recent IT college and university graduates eager to gain experience and build a career in the field. Full training will be provided to ensure you succeed in your new role!
Opportunity for professional growth and development. If you are ready to kick-start your career in data services and make a positive impact, don’t miss out on this opportunity! Join us in transforming the way we manage data and support our customers.
Specialist Support Services Administrator in Bristol employer: Pontoon Solutions
At Pontoon, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Data Service Desk Associate in Bristol, you will benefit from comprehensive training and professional growth opportunities within a leading utilities provider, dedicated to innovation and excellence. Join us to kick-start your career in data services, where your contributions will make a meaningful impact in supporting nearly 8 million customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Support Services Administrator in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your technical skills! Since this role involves data and IT support, brush up on your knowledge of Active Directory, SQL Server, and any relevant tools. Being confident in your abilities will make a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Specialist Support Services Administrator in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight any relevant IT support experience, especially with data platforms and technical support.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for data and technology. Mention specific examples of how you've used your skills in previous roles or projects, and express your enthusiasm for the opportunity.
Showcase Your Technical Skills:Don’t forget to mention your familiarity with tools like Oracle Products and Microsoft SQL Server. If you have experience with ITIL practices or Business Intelligence Applications, make sure to highlight that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Pontoon Solutions
✨Know Your Tech Basics
Brush up on your understanding of Active Directory and basic networking concepts. Being able to discuss these topics confidently will show that you’re ready to tackle the technical aspects of the role.
✨Familiarise with ITIL Practices
Since the role involves continual service improvement, make sure you understand ITIL practices. Be prepared to discuss how you can contribute to improving service delivery and efficiency.
✨Showcase Your Data Skills
If you have experience with Oracle products or Business Intelligence applications like PowerBI, be ready to share specific examples. Highlight any projects or coursework that demonstrate your skills in these areas.
✨Prepare Questions for Them
Think of insightful questions to ask about the team and the company’s approach to data management. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
