Front Office IT Support Engineer - London
Location: London 100LS (5 days in 10 in the office)
Working Pattern: Hybrid, shift rota between 07:00-18:00, Monday-Friday
Weekend: Occasional weekend work required for upgrades and rollouts
Contract: 6 months
Rate: £372.06 Umbrella (£275 PAYE)
The Role
We are looking for an experienced Front Office IT Support Engineer to provide 1st and 2nd line support within a fast-paced Sales & Trading environment . You will support Traders, Sales teams and Front Office stakeholders, ensuring a highly available and responsive IT environment.
Key Responsibilities
Provide 1st and 2nd line desk-side and remote IT support across Windows, Citrix Workspace, Microsoft Office and business applications .
Support laptops, desktops, mobile devices, telephony, headsets and video conferencing systems .
Own incidents and service requests through to resolution using ServiceNow , ensuring appropriate prioritisation, documentation and SLA management.
Troubleshoot and support desktop builds, configurations, applications, printing, patching, testing and deployments.
Maintain and troubleshoot SCCM, ControlUp and Windows administration tools .
Support workstation and server hardware and assist with infrastructure including servers, SAN/storage, telephony and network systems .
Work closely with internal IT teams and third-party vendors to resolve complex issues.
Participate in OS rollouts, Citrix deployments, infrastructure projects, desk moves and equipment relocations .
Support business continuity sites and contribute to maintaining a high-availability trading environment.
Key Skills & Experience
Experience providing Front Office / Trading Floor IT Support , ideally within financial services.
Strong Windows desktop, hardware and technical troubleshooting skills.
Experience with Citrix, ServiceNow, SCCM and/or ControlUp .
Good understanding of Front Office workflows and t...
Trade Floor Support Analyst (IT Support) employer: Pontoon Careers
At Pontoon, we pride ourselves on being an exceptional employer that champions diversity and inclusivity in the workplace. Our dynamic work culture fosters collaboration and innovation, providing Business Analysts with the opportunity to make a meaningful impact in the Utilities sector while enjoying the flexibility of hybrid working. With a commitment to employee growth and development, we empower our team members to thrive in their roles and contribute to continuous improvement initiatives.
