Job Tittle: CRM Manager
Location: Belfast, Birmingham, Bristol, Chester, Edinburgh, Halifax, Leeds, London or Manchester
Contract: 6 Months - possibility for extension
Job Type: Full-time
Working Pattern: Hybrid - at least 2 days per week in the office
Rate: Circa £350/Day
About the Role
We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets.
These roles will support the delivery of high-volume, multi-channel CRM campaigns and help maintain continuity across marketing and customer service communications
In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey.
What We're Looking For
Hands-on Braze experience in CRM campaign management is essential
Proven experience delivering CRM campaigns end to end across multiple communication channels.
Background in fintech, e-commerce or direct-to-consumer businesses is essential
Strong analytical skills and experience evaluating campaign performance.
Ability to create reports, interpret data and recommend improvements using Excel or Google Sheets.
Excellent stakeholder management and communication skills.
Experience managing multiple campaigns in a high-volume environment.
Ability to work independently, take ownership and deliver results with limited guidance.
Key Responsibilities
Own the end-to-end delivery of multi-channel CRM campaigns across email, push notifications, in-app messaging and SMS.
Manage multiple campaigns and initiatives simultaneously in a fast-paced environment.
Use Braze to support CRM campaign management and execution.
Analyse campaign performance and historical data to identify trends, opportunities and areas for improvement.
Produce and interpret campaign reports using Excel or Google Sheets.
Recommend actionable optimisation strategies based on campaign insights.
Collaborate with Product, Growth and other stakeholders.
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CRM Manager - Braze in Birmingham employer: Pontoon Careers
At Pontoon, we pride ourselves on being an exceptional employer that champions diversity and inclusivity in the workplace. Our dynamic work culture fosters collaboration and innovation, providing Business Analysts with the opportunity to make a meaningful impact in the Utilities sector while enjoying the flexibility of hybrid working. With a commitment to employee growth and development, we empower our team members to thrive in their roles and contribute to continuous improvement initiatives.
