Dental Treatment coordinator receptionist

We are seeking a professional and organised Treatment Coordinator Receptionist to join our healthcare team. This vital role involves managing patient interactions, scheduling appointments, and providing exceptional administrative support to ensure smooth clinic operations. The ideal candidate will possess excellent communication skills, a friendly demeanour, and prior experience in office or administrative roles. This position offers an opportunity to contribute to patient care while working in a dynamic and supportive environment.

Responsibilities

• Greet patients warmly upon arrival and ensure a welcoming atmosphere.
• Manage patient appointments efficiently, including scheduling, rescheduling, and confirming upcoming visits.
• Answer phone calls, respond to enquiries, and direct calls appropriately.
• Maintain accurate patient records and update information in the database.
• Assist with billing procedures and processing payments when necessary.
• Coordinate with clinical staff to facilitate smooth patient flow throughout the day.
• Handle correspondence and organise paperwork related to treatment plans and patient files.
• Ensure the reception area remains tidy, organised, and professional at all times.
• Support other administrative tasks as required to optimise clinic operations.

Experience

• Previous dental experience is highly desirable.
• Familiarity with healthcare or dental practice environments is a plus but not essential.
• Excellent organisational skills with the ability to multitask effectively.
• Strong communication skills, both written and verbal, with a friendly and professional manner.
• Proficiency in using office software such as Microsoft Office Suite or equivalent programmes.
• Ability to work efficiently under pressure whilst maintaining attention to detail.

This role provides an excellent opportunity for individuals seeking a rewarding career in healthcare administration within a supportive team environment.