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- Tasks: Lead the Rider Support team and enhance rider experience across brands.
- Company: A top bicycle company in the UK with a passion for cycling.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a difference in the cycling community while developing your leadership skills.
- Qualifications: Customer-focused mindset and strong leadership abilities in a tech-savvy setting.
- Other info: Join a dynamic team dedicated to service excellence and rider satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A leading bicycle company in the United Kingdom is seeking a Rider Support Manager to elevate rider experience across brands. The manager will oversee warranty processes, ensuring clear communication and quality service. This position entails leading the Rider Support team, managing support tickets in HubSpot, and meeting global performance targets.
Ideal candidates are customer-focused, self-motivated, and possess strong leadership skills in a tech-savvy environment.
Rider Support Lead - Warranty & Service Excellence employer: Pon.Bike Performance GmbH
Contact Detail:
Pon.Bike Performance GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rider Support Lead - Warranty & Service Excellence
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to rider support and warranty processes. We should also think about how our past experiences align with the role's requirements.
✨Tip Number 3
Showcase our tech-savvy side! Be ready to discuss how we’ve used tools like HubSpot in previous roles. This will demonstrate our ability to manage support tickets effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows our enthusiasm for the role.
We think you need these skills to ace Rider Support Lead - Warranty & Service Excellence
Some tips for your application 🫡
Show Your Passion for Cycling: When writing your application, let your love for cycling shine through! We want to see how your enthusiasm aligns with our mission to elevate rider experiences. Share any personal stories or experiences that highlight your connection to the cycling community.
Highlight Your Leadership Skills: As a Rider Support Lead, you'll be managing a team, so make sure to showcase your leadership abilities in your application. Talk about past experiences where you've successfully led a team or improved processes, and how you can bring that expertise to us.
Be Clear and Concise: We appreciate clarity! When filling out your application, keep your language straightforward and to the point. Avoid jargon unless it’s relevant, and ensure your key skills and experiences are easy to spot. This helps us quickly see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re considered for the role without any hiccups. We can’t wait to hear from you!
How to prepare for a job interview at Pon.Bike Performance GmbH
✨Know the Company Inside Out
Before your interview, dive deep into the bicycle company’s values, mission, and products. Understanding their brand and how they elevate rider experiences will show your genuine interest and help you align your answers with their goals.
✨Showcase Your Leadership Skills
As a Rider Support Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight how you can motivate and guide your team to meet those global performance targets.
✨Familiarise Yourself with HubSpot
Since managing support tickets in HubSpot is part of the role, brush up on your knowledge of the platform. If you have experience with it, be ready to discuss how you’ve used it to enhance customer service or streamline processes in previous roles.
✨Prepare for Customer-Focused Scenarios
Expect questions that assess your customer service skills. Think of specific situations where you resolved issues or improved customer satisfaction. This will showcase your ability to maintain clear communication and deliver quality service, which is crucial for this position.
