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- Tasks: Lead a luxury team at Harrods, driving sales and delivering exceptional customer experiences.
- Company: Join Pomellato, a renowned luxury brand known for its exquisite jewellery.
- Benefits: Enjoy a dynamic work environment with opportunities for training and career growth.
- Why this job: Be part of a prestigious brand, shaping unique shopping experiences in a vibrant setting.
- Qualifications: Experience in customer service and luxury retail, with strong communication and leadership skills.
- Other info: Must have an EU work permit; proficiency in English is essential.
The predicted salary is between 36000 - 60000 £ per year.
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POMELLATO – Concession Manager (Harrods), London
Client:
Location: London, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Reference:
21974e1d3e67
Job Views:
4
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
Description
Our Mission
We are currently looking for a Concession Manager to join our Pomellato Concession located in Harrods, London. Reporting directly to the City Manager, she/he will be responsible for achieving sales objectives and building highly motivated sales teams to deliver exceptional customer service.
Manage the boutique to meet sales goals and KPIs, spending most of the time on the shop floor with the sales team and customers.
Develop action plans based on mystery shopping results and ensure their implementation.
Coach sales teams on providing extraordinary service, selling skills, and attitude to create a unique shopping experience.
Resolve client concerns, disputes, and complaints while ensuring customer satisfaction.
Ensure ethical behavior and integrity within the store team and towards clients.
Encourage team participation in training sessions to enhance knowledge on collections, selling techniques, brand stories, security, etc.
Collaborate with sales trainers to implement training plans and follow up.
Proactively attract new customers, promote events, and generate new business opportunities. Engage sales teams in social events.
Maintain strong relationships with clients both in-store and outside.
Implement client database activities following marketing guidelines.
Ensure the store\’s appearance, safety, and maintenance are up to standard.
Manage product assortment and visual merchandising, monitor stock levels, and ensure display guidelines are followed.
Maintain sales team grooming standards.
Oversee store stock management according to KPIs.
Supervise After Sales Service activities and requests.
Maintain knowledge of the market, competitors, events, products, and pricing.
Have a deep understanding of brand locations, events, and marketing activities relevant to their environment (city/street/mall/department store).
Who you are
Extensive experience in a similar role within a customer service-focused environment, with a passion for luxury.
Strong communication and interpersonal skills.
Negotiation skills and customer orientation.
Integrity and an entrepreneurial mindset.
Positive, enthusiastic, and a team leader; well-connected socially to develop and maintain effective relationships.
Ability to network and build strong relationships with Harrods management and key stakeholders.
Proficiency in English is mandatory; additional languages are a plus.
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POMELLATO - Concession Manager (Harrods) employer: Pomellato (UK) Ltd.
Contact Detail:
Pomellato (UK) Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land POMELLATO - Concession Manager (Harrods)
✨Tip Number 1
Familiarise yourself with Pomellato's brand values and product offerings. Understanding their luxury positioning and unique selling points will help you engage effectively during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Network with current or former employees of Pomellato, especially those who have worked in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Stay updated on the latest trends in luxury retail and customer service excellence. Being knowledgeable about industry standards and innovations will allow you to speak confidently about how you can contribute to Pomellato's success.
✨Tip Number 4
Prepare to discuss specific examples from your past experience that showcase your leadership skills and ability to drive sales. Highlighting measurable achievements will demonstrate your capability to meet the KPIs outlined in the job description.
We think you need these skills to ace POMELLATO - Concession Manager (Harrods)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management, particularly in luxury retail. Use specific examples that demonstrate your ability to achieve sales goals and lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for luxury brands and your understanding of the Pomellato brand. Mention how your skills align with the responsibilities of the Concession Manager role and your approach to delivering exceptional customer service.
Highlight Leadership Skills: In your application, emphasise your leadership experience and ability to motivate teams. Provide examples of how you've successfully coached staff or resolved customer complaints in previous roles.
Showcase Your Knowledge: Demonstrate your knowledge of the luxury market and Pomellato's offerings. Mention any relevant training or certifications you have, and express your enthusiasm for staying updated on industry trends and competitor activities.
How to prepare for a job interview at Pomellato (UK) Ltd.
✨Show Your Passion for Luxury
Make sure to express your enthusiasm for luxury brands during the interview. Share experiences that highlight your passion for high-end customer service and how it aligns with Pomellato's values.
✨Demonstrate Leadership Skills
As a Concession Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated teams in the past, resolved conflicts, and achieved sales goals through strong leadership.
✨Know the Brand Inside Out
Research Pomellato thoroughly before the interview. Understand their collections, brand story, and market positioning. This knowledge will help you answer questions confidently and show your commitment to the role.
✨Prepare for Customer Scenarios
Be ready to discuss how you would handle various customer service scenarios, including complaints and disputes. Use specific examples from your past experience to illustrate your problem-solving skills and customer orientation.
