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- Tasks: Provide 1st and 2nd line IT support to users, both on-site and remotely.
- Company: Join a proactive team in a dynamic IT environment near Cambridge.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Why this job: Make a real difference by helping users solve their tech issues every day.
- Qualifications: 2-3 years in IT support and strong problem-solving skills required.
- Other info: Exciting chance to work with diverse technologies and enhance your IT skills.
The predicted salary is between 27000 - 34000 £ per year.
Location: Cambridge (CB25)
Duration: Permanent
Hours: 37.5 per week 8am - 4pm (Monday to Friday)
Salary: £27,000 - £34,000 depending on experience
Polytec are looking for a proactive IT Support Technician for our client based just north of Cambridge. The successful candidate will deliver 1st and 2nd line support to around 80 users working both on-site and remotely. This hands-on role focuses on supporting end users, maintaining IT systems and devices, and assisting with day-to-day IT operations while working closely with the internal IT team.
Responsibilities
- Provide 1st/2nd line IT support for hardware, software and user issues
- Support Microsoft 365 applications including Teams, Outlook, Word, Excel, PowerPoint and SharePoint
- Configure and manage laptops, desktops and Android devices
- Administer user accounts in a hybrid cloud environment and support Exchange Online
- Manage user onboarding and offboarding, including device provisioning and permissions
- Assist with network patching, backup management, CRM support and VoIP troubleshooting
Requirements
- 2-3 years' experience in an IT support or service desk role
- Strong troubleshooting and problem-solving skills
- Excellent communication skills supporting technical and non-technical users
- Relevant IT qualification or certifications (Microsoft, CompTIA, Cisco) desirable
Desirable
- Experience with Linux systems
- Familiarity with Cyber Essentials security standards
- Understanding of ITIL processes
Please contact us as soon as possible for more details or apply below.
IT Support Technician in Waterbeach employer: Polytec Personnel Ltd
Contact Detail:
Polytec Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Waterbeach
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know about openings. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your troubleshooting prowess. Bring examples of how you've solved problems in the past.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your experience with Microsoft 365 and any relevant certifications. This will help you stand out as the ideal candidate for the IT Support Technician role.
✨Tip Number 4
Follow up! After applying or having an interview, don’t hesitate to send a quick message thanking them for the opportunity. It shows your enthusiasm and keeps you on their radar.
We think you need these skills to ace IT Support Technician in Waterbeach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Technician role. Share specific examples of how you've supported users and managed IT systems in the past.
Show Off Your Communication Skills: Since you'll be supporting both technical and non-technical users, it's crucial to demonstrate your excellent communication skills. We want to know how you can make complex IT issues easy to understand for everyone!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Polytec Personnel Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st and 2nd line support. Be ready to discuss your experience with Microsoft 365 applications and any troubleshooting you've done in the past. The more specific examples you can provide, the better!
✨Show Off Your Communication Skills
Since you'll be supporting both technical and non-technical users, practice explaining complex IT concepts in simple terms. Think of scenarios where you've had to communicate effectively and be prepared to share those stories during the interview.
✨Demonstrate Problem-Solving Prowess
Prepare for situational questions that test your troubleshooting skills. Think about past challenges you've faced in IT support and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with the Company
Research the company and its IT environment. Understanding their systems, culture, and any recent news can help you tailor your responses and show genuine interest. Plus, it’ll give you a leg up when asking insightful questions at the end of the interview.