Sales Support Coordinator

Location: Ely (CB7) Duration: Permanent Hours: 37.5 Flexible Hours Monday- Thursday (4 day week!) Salary: up to £24,000 Job Reference: 35708 We are currently seeking an experienced Sales Support Coordinator to join our Ely based client. In this pivotal role, you\’ll be the link between customers and internal teams-delivering exceptional service and aiding the company\’s sales growth. You\’ll thrive in a fast-paced manufacturing environment, ideally with experience in the engineering sector, and play a key part in ensuring a smooth sales process from quote to order completion. Responsibilities: * Manage the Customer Support Inbox, responding to enquiries and ensuring timely follow-up. * Process quotations, purchase orders, and sales orders, maintain accurate order books, and gather customer feedback. * Collaborate with Account Managers to support sales efforts and address client needs. * Maintain and update CRM system with accurate and timely information. * Participate in daily production and review meetings with internal teams. * Handle RMA requests and follow-up communications. * Communicate any delays clearly and promptly to customers and Account Managers. * Forward new account enquiries to the appropriate team members efficiently. Requirements: * A highly organised, methodical approach with strong administrative capabilities. * Excellent communication and influencing skills-not afraid to speak up constructively * Strong attention to detail and the ability to offer practical, solutions-focused input. * A collaborative team player who builds positive relationships across departments. * Ability to work under pressure and meet deadlines in a busy environment. * Proficiency in Microsoft Office (Excel, Word, Outlook). * Experience with MRP or CRM systems (preferred but not essential). Please contact us as soon as possible for more details or apply below