At a Glance
- Tasks: Lead a dynamic team to ensure efficient repair service delivery and continuous improvement.
- Company: Join a forward-thinking company in Cambridge with a focus on technical excellence.
- Benefits: Competitive salary up to £65,000, plus opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and employee engagement.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Degree or equivalent experience in engineering or related fields required.
The predicted salary is between 65000 - 65000 £ per year.
Location: Cambridge (CB25)
Duration: Permanent
Hours: 8am until 4.30pm (Monday to Friday), office based
Salary: up to £65,000 dependent on experience
This is an opportunity for an experienced repair operations leader to manage the end-to-end delivery of a busy technical service function. The role will focus on ensuring repair services are delivered efficiently, commercially and to agreed customer standards, while supporting continuous improvement, compliance and team development within a technical workshop environment.
Responsibilities
- Take ownership of repair service delivery, ensuring agreed quality, cost, turnaround and service level targets are achieved
- Define, monitor and improve operational KPIs, using performance data to drive effective decision-making
- Plan capacity, resources and workflow to meet changing customer and operational demand
- Identify and implement improvements that increase efficiency, productivity and throughput
- Oversee technical repair capability, including diagnostic processes, fault-finding standards and engineering best practice
- Manage service reporting and contribute to operational and customer review meetings
- Support commercial activity such as service proposals, pricing input and tender responses
- Ensure repair operations are compliant with relevant quality, safety, environmental and security requirements
- Manage budgets, cost control, inventory and equipment used within the repair function
- Lead, coach and develop the team, building capability and managing performance effectively
- Promote continuous improvement in repair methods, technical knowledge and operational processes
- Work collaboratively with internal teams including engineering, supply chain, commercial and customer support functions
- Support the effective use and optimisation of ERP or service management workflows
Requirements
Applicants should be able to meet UK security clearance requirements due to the nature of the work.
Essential experience and skills:
- Degree, technical qualification or equivalent experience in engineering, electronics, manufacturing or a related discipline
- Proven experience managing service, repair, production or workshop operations from end to end
- Strong understanding of operational KPIs, budgets, cost control and performance improvement
- Experience implementing continuous improvement initiatives, ideally using Lean, Six Sigma or similar methodologies
- Confident stakeholder management skills across technical, commercial and customer-facing teams
- Experience supporting customers in a B2B service or technical environment
- Strong IT skills, including Microsoft Office, data analysis and reporting
- Commercial awareness with the ability to support pricing, service costings and operational efficiency
Desirable experience
- Formal electronics or technical qualification such as ONC, HNC, HND, degree or equivalent certification
- Relevant repair, quality or service qualifications, such as IPC certification, auditor training or ITIL
- Background in electronics repair, manufacturing, diagnostics or component-level fault finding
- Experience using ERP, service management or Microsoft Dynamics-style systems
- Experience preparing and delivering presentations to customers, suppliers or partners
- Track record of building a positive team culture and improving employee engagement
- Project management experience
Please contact us as soon as possible for more details or apply below.
Repair Operations Manager employer: Polytec Personnel Ltd
Join a dynamic team in Cambridge as a Repair Operations Manager, where you will lead a dedicated technical service function in a supportive and collaborative environment. Our company prioritises employee growth through continuous improvement initiatives and offers competitive salaries alongside a strong focus on work-life balance, ensuring that you thrive both professionally and personally. With a commitment to operational excellence and a culture that values innovation, this is an excellent opportunity for those looking to make a meaningful impact in the repair services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Repair Operations Manager
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Polytec Personnel Ltd, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Repair Operations Manager
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Polytec Personnel Ltd specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Polytec Personnel Ltd
✨Know Your Manufacturing Processes
Before you walk into the interview with Polytec Personnel Ltd, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Polytec Personnel Ltd value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
