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- Tasks: Lead a dynamic team in managing repair operations and ensuring top-notch customer service.
- Company: Join a forward-thinking company based near Cambridge with a focus on quality and efficiency.
- Benefits: Competitive salary up to £52,000, plus opportunities for professional growth and development.
- Why this job: Make a real impact by driving improvements in service operations and team performance.
- Qualifications: Experience in electronics repair management and strong customer-facing skills required.
- Other info: Hands-on role with potential for travel and collaboration across departments.
The predicted salary is between 42000 - 52000 £ per year.
Location: Cambridge (CB25) Type: Permanent Hours: 8am – 5pm Monday to Thursday, 8am – 4pm Friday, 39 hours (5-days in the office) Salary: Up to £52,000 per annum dependent on experience Job Reference: 35844 Polytec are seeking an experienced Repair Centre Manager to join our client based just north of Cambridge. The successful candidate will oversee the day-to-day operations of its Service Centre and ensure that service performance meets agreed customer service levels and business KPI's while maintaining the highest standards of quality, efficiency, and customer satisfaction. This is a hands-on management role involving direct line management of service and repair staff, responsibility for operational processes, and acting as a key customer contact for repair-related services. Occasional travel may be required (valid driving licence and passport essential). Responsibilities * Manage the service and repair team, ensuring output meets internal and contractual service levels * Oversee capacity planning and resource allocation to achieve operational targets * Act as the primary customer-facing contact for repair services, managing service reporting, escalations, and service planning * Ensure compliance with Health and Safety, environmental, security, and quality management standards within the Service Centre * Lead recruitment, objective setting, performance appraisals, and staff development within the team * Monitor and control repair centre costs, including management of stock and financial objectives * Drive continuous improvement across repair and service operations, introducing new processes and systems to enhance performance * Collaborate with engineering and product teams to manage the introduction of new products and updates within the repair function * Liaise across departments to provide reporting and operational support to the wider business * Support commercial and partner discussions relating to repair services, tenders, and contractual arrangements * Coordinate and deliver repair training for internal and partner teams as required Requirements Essential * Relevant electronics qualification (minimum ONC or equivalent) * Proven experience supervising staff within a manufacturing or electronic repair environment * Strong customer-facing skills in a B2B setting, ideally with international exposure * Demonstrated ability to manage team performance and deliver against service level agreements * Experience implementing service workflows within an ERP business system * Proficiency with Microsoft Office and data-driven performance tracking * Commercial awareness in managing service costs and pricing Desirable * Degree or equivalent in an engineering discipline * Relevant certifications (e.g. IPC, ITIL, auditor training) * Hands-on background in electronics repair or manufacturing, including fault-finding to component level * Familiarity with Microsoft Dynamics 365 and Power Apps * Experience delivering customer presentations and fostering a positive team culture * Project management experience Please contact us as soon as possible for more details or apply below
Repair Centre Manager employer: Polytec Personnel Ltd
Contact Detail:
Polytec Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially in managing service and repair teams. Confidence is key, so practice makes perfect!
✨Tip Number 3
Don’t just wait for job postings; be proactive! Reach out directly to companies you’re interested in, even if they’re not advertising a position. A well-crafted email expressing your interest can go a long way.
✨Tip Number 4
Apply through our website for the best chance at landing that Repair Centre Manager role. We love seeing candidates who take the initiative and show genuine interest in joining our team!
We think you need these skills to ace Repair Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Repair Centre Manager role. Highlight your relevant experience in managing teams and overseeing operations, as well as any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your customer-facing skills and how you've successfully managed service levels in the past.
Showcase Your Qualifications: Don’t forget to mention your electronics qualifications and any relevant certifications. This is crucial for us to see that you have the technical background needed for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Polytec Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your electronics knowledge and any relevant qualifications. Be ready to discuss your experience in managing teams within a repair environment, as well as your understanding of service workflows and ERP systems.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you improved performance or resolved conflicts. This will demonstrate your ability to manage staff effectively and meet service level agreements.
✨Customer Focus is Key
Since this role involves being the primary contact for customers, be prepared to talk about your customer-facing experience. Share instances where you’ve handled escalations or improved customer satisfaction, especially in a B2B context.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like capacity planning or cost management. Think through potential challenges you might face in the role and how you would address them, showing your problem-solving skills.