Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic repair team and ensure top-notch service quality.
- Company: Join a forward-thinking company in Cambridge with a focus on innovation.
- Benefits: Competitive salary, hands-on management experience, and career growth opportunities.
- Why this job: Make a real impact by enhancing service operations and customer satisfaction.
- Qualifications: Experience in electronics repair and strong leadership skills required.
- Other info: Exciting role with potential for international exposure and collaboration.
Location: Cambridge (CB25)
Apply fast, check the full description by scrolling below to find out the full requirements for this role.
Type: Permanent
Hours: 8am – 5pm Monday to Thursday, 8am – 4pm Friday, 39 hours (5-days in the office)
Salary: Up to £52,000 per annum dependent on experience
Job Reference: 35844
Polytec are seeking an experienced Repair Centre Manager to join our client based just north of Cambridge. The successful candidate will oversee the day-to-day operations of its Service Centre and ensure that service performance meets agreed customer service levels and business KPI\’s while maintaining the highest standards of quality, efficiency, and customer satisfaction. This is a hands-on management role involving direct line management of service and repair staff, responsibility for operational processes, and acting as a key customer contact for repair-related services. Occasional travel may be required (valid driving licence and passport essential).
Responsibilities
* Manage the service and repair team, ensuring output meets internal and contractual service levels
* Oversee capacity planning and resource allocation to achieve operational targets
* Act as the primary customer-facing contact for repair services, managing service reporting, escalations, and service planning
* Ensure compliance with Health and Safety, environmental, security, and quality management standards within the Service Centre
* Lead recruitment, objective setting, performance appraisals, and staff development within the team
* Monitor and control repair centre costs, including management of stock and financial objectives
* Drive continuous improvement across repair and service operations, introducing new processes and systems to enhance performance
* Collaborate with engineering and product teams to manage the introduction of new products and updates within the repair function
* Liaise across departments to provide reporting and operational support to the wider business
* Support commercial and partner discussions relating to repair services, tenders, and contractual arrangements
* Coordinate and deliver repair training for internal and partner teams as required
Requirements
Essential
* Relevant electronics qualification (minimum ONC or equivalent)
* Proven experience supervising staff within a manufacturing or electronic repair environment
* Strong customer-facing skills in a B2B setting, ideally with international exposure
* Demonstrated xiskglj ability to manage team performance and deliver against service level agreements
* Experience implementing service workflows within an ERP business system
* Proficiency with Microsoft Office and data-driven performance tracking
* Commercial awareness in managing service costs and pricing
Desirable
* Degree or equivalent in an engineering discipline
* Relevant certifications (e.g. IPC, ITIL, auditor training)
* Hands-on background in electronics repair or manufacturing, including fault-finding to component level
* Familiarity with Microsoft Dynamics 365 and Power Apps
* Experience delivering customer presentations and fostering a positive team culture
* Project management experience
Please contact us as soon as possible for more details or apply below
Repair Centre Manager employer: Polytec Personnel Ltd
Contact Detail:
Polytec Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repair Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the electronics and repair industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their KPIs and how you can help them achieve those goals. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your customer-facing skills! Since this role involves direct contact with clients, be ready to demonstrate how you handle service reporting and escalations effectively during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Repair Centre Manager
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. This will help you understand what we're looking for and tailor your application to highlight your relevant experience and skills.
Showcase Your Experience: When writing your application, be sure to showcase your experience in managing teams and operations. Use specific examples that demonstrate how you've met service levels and improved performance in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and unnecessary fluff; we want to see your qualifications and experience shine through without any distractions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Polytec Personnel Ltd
✨Know Your Stuff
Make sure you brush up on your electronics knowledge and any relevant qualifications. Be ready to discuss your experience in supervising teams and managing service levels, as these are key aspects of the Repair Centre Manager role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you improved performance or resolved conflicts, as this will demonstrate your ability to lead effectively in a hands-on management role.
✨Understand the Business
Familiarise yourself with the company's operations and their customer service standards. Being able to discuss how you can contribute to achieving their KPIs and improving service quality will show that you're genuinely interested in the role and the company.
✨Ask Smart Questions
Prepare thoughtful questions about the company's repair processes, team dynamics, and future projects. This not only shows your interest but also gives you insight into whether the company is the right fit for you.
