At a Glance
- Tasks: Support customers in their journey and manage enquiries with a proactive approach.
- Company: Join a dynamic team in Cambridge with potential for permanent placement.
- Benefits: Competitive salary, flexible work options, and a supportive environment.
- Other info: Opportunity for career growth in a collaborative team setting.
- Why this job: Make a real difference in customer experiences while using your French skills.
- Qualifications: Fluent in French with customer service experience and strong communication skills.
The predicted salary is between 32000 - 34000 £ per year.
Location: Cambridge (CB5)
Duration: 2 - 3 months but could become permanent for the right candidate
Hours: 9am until 5:00pm (Monday to Friday) with 3 days in the office / 2 days from home
Salary: 32,000 - 34,000 per annum dependent on experience
Polytec are recruiting for a French-speaking Customer Support Specialist to join our Cambridge based client. This is an excellent opportunity for a proactive and customer-focused individual to support clients throughout their onboarding and ongoing customer journey.
Responsibilities
- Act as the first point of contact for customer enquiries and support requests
- Manage customer onboarding and ensure a positive customer experience
- Maintain accurate customer records and administration
- Coordinate orders, shipments and deliveries
- Monitor customer accounts and provide ongoing support
- Liaise with internal teams including finance and operations to resolve customer issues
- Build and maintain strong customer relationships
Requirements
- Fluent French speaker
- Previous experience in customer service, customer support or a similar role
- Experience using CRM systems
- Strong communication and problem-solving skills
- Highly organised with excellent attention to detail
- Able to work independently and collaboratively within a team
Please contact us as soon as possible for more details.
French-speaking Customer Support Specialist employer: Polytec Personnel Ltd
At Polytec, we pride ourselves on fostering a dynamic and inclusive work environment in the heart of Cambridge. As a French-speaking Customer Support Specialist, you will benefit from a supportive culture that values proactive engagement and offers opportunities for professional growth, all while enjoying a flexible work arrangement that balances office and home life. Join us to be part of a team that prioritises customer satisfaction and personal development, making every day at work both meaningful and rewarding.
