Genuit Group is seeking a Customer Advisor to act as the operational bridge between customers, field teams, and internal experts. You will coordinate field visits, service bookings, and warranty claims, ensuring compliance and documentation to support right-first-time outcomes.
You will guide customers who are off-track back into the process, balancing day-to-day field operations with resolving complex issues, and will provide proactive feedback to improve processes and prevent repeat problems.
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Customer Experience & Field Operations Lead in Honiton employer: Polypipe
At Genuit Group, we pride ourselves on being an excellent employer, offering a dynamic work environment in Leeds or Doncaster where innovation and sustainability are at the forefront of our mission. Our commitment to employee growth is reflected in our comprehensive benefits package, including 25 days of holiday, a matched pension scheme, and opportunities for continuous learning, ensuring that our Systems Operations Engineers thrive both personally and professionally. Join us to be part of a collaborative culture that values your contributions and supports your career development while making a positive impact on the built environment.
