GBS Lead

Nu-Heat was born from a desire to provide underfloor heating solutions in the UK, when in 1992, no supplier existed. Since then, we have been perfecting bespoke, high efficiency home heating systems whilst developing our own industry leading underfloor heating products along the way. Backed by lifetime technical support and award-winning customer service, our bespoke heating systems are precisely designed for our customers' projects, so they feel the difference. Now part of the Genuit Groups’ Climate Management Solutions (CMS) business unit, Nu-heat has ambitious growth plans.

Working Style: On site with travel to other Genuit sites expected Monday to Friday, 9:00 to 17:00 with 30 min lunch.

Key Responsibilities:

• As the GBS Lead you’ll be the Genuit Business Systems lead for Climate Management Solutions, focussing on Nu-Heat.
• You will be responsible for implementing the Genuit Business System, its tools, techniques and behaviours, seeking out ways to work better.
• As a change agent for the business, the GBS Lead is responsible for identifying and delivering business improvement through Kaizen events, CI projects (CIP), daily collaboration, focused action and teamwork.
• The GBS Lead is a data focussed, process driven advocate for change who recognises the importance of engagement, colleague relationships and teamwork.
• It’s essential that as the GBS Lead you lead the structured approach and alignment to the GBS way of working whilst rolling up your sleeves to make stuff happen!

Note – the Genuit Business System (GBS) is a continually improving set of companywide standardised tools encompassing all areas of business and focused around lean principles, designed to drive growth, efficiency and people development across the business.

We work together

• You will be an active member of the GBS team, collaborating to elevate performance across the business.
• Collaborating across functions you’ll drive improvement through our organisation.
• As a subject matter expert you’ll coach our functional teams enabling improvement to become sustainable and part of how we do business.
• As an experienced facilitator you’ll facilitate Kaizen events, lead the process of identifying the most impactful events and reporting on the events success.
• Responding to daily challenges you’ll lead root cause analysis workshops and following the completion of corrective and preventative actions.
• You will support wider CMS improvement activities by sharing knowledge and supporting cross-business events in the division.

We take ownership

• You will take ownership of your role and deliver results.
• Taking local ownership of implementing the Genuit Business System you’ll deliver departmental improvements.
• As the GBS Lead you’ll own a suite of departmental KPI’s that you’ll analyse, update and action.
• You’ll champion GBS and advocate it as “the way we work”.
• You’ll manage your CIP portfolio ensuring projects are progressed and the correct practices are followed.

We find a better way

• You will question everything, and constantly seek out improvements.
• You will support and coach colleagues to foster a continuous improvement culture.
• You will identify and seek out better ways of working that allows us to exceed our customers expectations.
• Collaborating with the wider GBS team you’ll attend networking events, sharing best practice workshops and become part of the GBS team.
• Using process mapping techniques you’ll deep dive into business processes to reduce or remove non-value adding steps.
• Using the business process measures you’ll recognise areas for improvement and through pareto analysis identify the most effective way to deliver those improvements.

The Person

Essential

• Proven track record of identifying inefficiencies and leading improvements within your team or function.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels, gaining buy in for new processes or ways of working.
• Demonstrated ability to manage cross-functional change in a practical, people-focussed way.
• Project management skills with a track record of success.
• Strong problem-solving skills using data, insight and structured processes.

Desirable

• Experience leading transformation initiatives (formal or informal).
• Practical understanding of Lean, six sigma, agile, or other improvement methodologies.

The Benefits

• 23 days holiday.
• Pension contribution matched up to 8%.
• Life Assurance 3x base salary.
• Genuit sharesave scheme.

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.

For over 30 years Nu-Heat has been leading the UK market in the design and supply of low temperature heating systems. We have supplied over 100,000 systems to date and are proud to be the only company in the UK heating industry to have been awarded a Service Mark with Distinction by the Institute of Customer Service, highlighting the importance we place on putting our people and customers at the centre of everything that we do. Nu-Heat remains an ambitious, growing company with customers at its heart, and we look after our people, so that they are always ready and able to provide great customer service. We hold the Investors In People gold standard, which recognises our commitment to helping our people grow to reach their potential. It is our people who will ensure that our success is sustainable, supporting each other and being flexible and responsive to the demands of our customers and the marketplace as we continue to raise the bar in setting the standards for our industry.