Customer Service Coordinator

Job Description Polypipe Ulster is part of Genuit Group, a leading provider of sustainable water, climate, and ventilation management solutions for the built environment. We benefit from shared expertise, innovation, and a commitment to shaping a better, more sustainable future. Genuit Group companies work collaboratively to deliver high-performance products and systems that support the construction of safe, efficient, and environmentally responsible building across the UK and beyond. Role Overview As a Customer Service Co-ordinator at Polypipe you will provide a professional and efficient first point of contact for our valued Customer base and external salesforce, ensuring delivery of excellent customer service every time. Key Responsibilities include: * Managing incoming calls, telephone messages and e-mails to speedy and satisfactory outcome. * Co-ordinating across company functions, ensuring customer satisfaction is optimised and ensuring all parties involved are kept informed and up to date of any changes in a timely manner. * Managing a variety of different queries from customers / sales force representatives. * Customer support, including service, pricing, technical and product queries. * Advising customers and sales representatives on stock management issues and providing approximate dispatch dates. * Providing customers with updates relating to overdue orders or balances. * Managing and providing a professional, timely problem resolution to our customers * Providing administrative and after sales support for the Sales Director and salesforce team. * Compiling/ analysing sales data and produce weekly and monthly meeting reports. * Questioning and processing “non-delivered” orders, raising a credit and a new order. * Maintaining customer records ensuring pricelists are accurate. Skills and Experience * A passion for Service excellence * GCSE Grade C in Maths & English or equivalent * Experience in Customer Service or logistics * Proficient in Microsoft Office Package particularly excel, word and PPT * Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels * Ability to work on own initiative and prioritise a wide variety of tasks * A pro-active approach * Previous experience with sales Logix, Crystal or Sage products would be advantageous Benefits * Entitled to 25 days holiday * Holiday purchase scheme * Pension contribution matched to 8% * Life Assurance * Enhanced maternity and paternity pay * Various health and wellbeing initiatives