At a Glance
- Tasks: Be the friendly voice for customers, managing calls and emails with a smile.
- Company: Join Polypipe Civils & Green Urbanisation, a leader in civil engineering.
- Benefits: Full-time role with competitive pay and a supportive team environment.
- Other info: Flexible hours and opportunities for growth in a dynamic workplace.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Customer Service Coordinator role at Polypipe Civils & Green Urbanisation.
This role is a fixed term position for 12 months.
Role purpose
To provide a professional and efficient first point of contact for our valued customer base and external salesforce, ensuring delivery of excellent customer service every time.
Key Activities
- Manage incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.
- Coordinate across company functions, ensuring customer satisfaction is optimised and all parties involved are kept informed and up to date of any changes in a timely manner.
- Manage a variety of different queries from customers / sales force representatives.
- Data input all sales orders onto bespoke CRM
- Prompt response to emails and sales calls, with a pro-active approach.
- Customer support, including service, pricing, technical and product queries.
- Advise customers and sales representatives on stock management issues and providing approximate dispatch dates.
- Provide customers with updates relating to overdue orders or balances.
- Process collection requests according to company policy.
- Attend and take an active part in departmental meetings, making a positive contribution.
- Cross functional relationship building to deliver customer excellence.
- Managing and providing a professional, timely problem resolution to our customers.
The Person
- Customer facing role experience is essential
- A passion for Service excellence
- GCSE Grade C in Math's & English or equivalent
- Proficient in Microsoft Office Package particularly Excel, Word and PPT
- Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels
- Ability to work on own initiative and prioritise a wide variety of tasks
- A pro-active approach
- Product Knowledge of Building Products and Previous experience with Sales Logix, Crystal or Sage Package would be advantageous
Hours Of Work
Hours Of Work: Monday to Thursday 9am to 4.30pm and Friday 9am to 3.30pm
Seniority level
Entry level
Employment type
Full-time
Job function
- Customer Service
- Industries: Civil Engineering
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Customer Service Coordinator in Loughborough employer: Polypipe Civils & Green Urbanisation
Polypipe Civils and Green Urbanisation, part of the Genuit Group, is an exceptional employer that prioritises its people and fosters a unique culture where individuality and innovation thrive. With a strong commitment to employee development through comprehensive training and personal growth opportunities, staff can take pride in their contributions to meaningful projects. Located in a supportive environment, employees enjoy competitive benefits, including generous holiday allowances and health initiatives, making it a rewarding place to build a career.
Contact Details:
Polypipe Civils & Green Urbanisation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Loughborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Polypipe Civils & Green Urbanisation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Polypipe Civils & Green Urbanisation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Loughborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Polypipe Civils & Green Urbanisation:Your cover letter is your chance to shine! Tell us why you want to work at Polypipe Civils & Green Urbanisation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Polypipe Civils & Green Urbanisation!
How to prepare for a job interview at Polypipe Civils & Green Urbanisation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
