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For Companies At a Glance
- Tasks: Be the friendly voice for customers, managing calls and emails with a smile.
- Company: Join Polypipe Civils & Green Urbanisation, a leader in civil engineering.
- Benefits: Full-time role with competitive pay and a supportive team environment.
- Why this job: Make a real difference by providing excellent customer service every day.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Flexible hours and opportunities for growth in a dynamic workplace.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Customer Service Coordinator role at Polypipe Civils & Green Urbanisation.
This role is a fixed term position for 12 months.
Role purpose
To provide a professional and efficient first point of contact for our valued customer base and external salesforce, ensuring delivery of excellent customer service every time.
Key Activities
- Manage incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.
- Coordinate across company functions, ensuring customer satisfaction is optimised and all parties involved are kept informed and up to date of any changes in a timely manner.
- Manage a variety of different queries from customers / sales force representatives.
- Data input all sales orders onto bespoke CRM
- Prompt response to emails and sales calls, with a pro-active approach.
- Customer support, including service, pricing, technical and product queries.
- Advise customers and sales representatives on stock management issues and providing approximate dispatch dates.
- Provide customers with updates relating to overdue orders or balances.
- Process collection requests according to company policy.
- Attend and take an active part in departmental meetings, making a positive contribution.
- Cross functional relationship building to deliver customer excellence.
- Managing and providing a professional, timely problem resolution to our customers.
The Person
- Customer facing role experience is essential
- A passion for Service excellence
- GCSE Grade C in Math\’s & English or equivalent
- Proficient in Microsoft Office Package particularly Excel, Word and PPT
- Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels
- Ability to work on own initiative and prioritise a wide variety of tasks
- A pro-active approach
- Product Knowledge of Building Products and Previous experience with Sales Logix, Crystal or Sage Package would be advantageous
Hours Of Work
Hours Of Work: Monday to Thursday 9am to 4.30pm and Friday 9am to 3.30pm
Seniority level
Entry level
Employment type
Full-time
Job function
- Customer Service
- Industries: Civil Engineering
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Customer Service Coordinator employer: Polypipe Civils & Green Urbanisation
Contact Detail:
Polypipe Civils & Green Urbanisation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Polypipe Civils & Green Urbanisation. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various customer queries.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Think about times you went above and beyond for a customer.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your customer-facing experience and any relevant skills that match the job description. We want to see how you can bring service excellence to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your previous experiences make you a great fit for this role. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office, especially Excel and Word. If you have experience with sales software like Sales Logix or Sage, let us know! We love seeing candidates who are tech-savvy and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Polypipe Civils & Green Urbanisation
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled various customer queries. Think about specific examples where you went above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of homework on Polypipe Civils & Green Urbanisation. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might be asked to handle a mock customer query during the interview, so be prepared to demonstrate your problem-solving skills and ability to communicate effectively.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could be about team dynamics, company culture, or how success is measured in the role. It shows that you’re engaged and serious about the position.
