At a Glance
- Tasks: Manage builder accounts, drive sales, and build strong customer relationships.
- Company: Join Polypipe Building Products, part of the innovative Genuit Group.
- Benefits: Enjoy 25 days holiday, pension scheme, and health initiatives.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in driving growth and making an impact in the building sector.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Closing Date for Application: Monday 29/06/2026
About the role
Polypipe Building Products, part of the Genuit Group, focuses on delivering solutions to the residential sector. As a Desk‑Based Account Manager you will manage a portfolio of builders’ merchant customers through a structured call plan, support business growth initiatives, execute promotional activity, and build long‑term customer relationships. The role is headquartered in Doncaster, at the Neale Road site.
Key Responsibilities
- Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts
- Drive sales and support revenue growth through upselling, cross‑selling, and introducing new product ranges
- Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy
- Identify growth opportunities within the account base and take actions to unlock potential
- Build and maintain strong, trusted relationships with key contacts across your customer portfolio
- Serve as the primary point of contact for day‑to‑day queries, ensuring timely and effective resolution
- Act as a brand ambassador, promoting value‑added services and reinforcing customer loyalty
- Promote and coordinate marketing campaigns and promotional initiatives with your customer base
- Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams
- Tailor promotional messaging based on customer needs, seasonality, and market trends
- Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system
- Report on account performance, promotional results, and customer feedback to internal stakeholders
- Provide insights into customer behaviour, competitor activity, and market dynamics
- Work closely with field‑based account managers, sales leaders, and support teams to ensure cohesive customer coverage
- Assist in onboarding new customers and supporting administrative follow‑up as needed
- Contribute to continuous improvement of internal processes to enhance customer experience
Skills & Experience
- Ability to analyse data
- Excellent listening, negotiation, motivation, and presentation skills
- Excellent verbal and written communication skills
- Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment
- Strong communication and relationship‑building skills via phone, email, and virtual platforms
- Commercial acumen and ability to identify sales opportunities
- Comfortable working to targets and KPIs in a fast‑paced environment
- Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting
Working Hours & Benefits
- Monday to Friday, 9am - 5pm
- 25 days holiday entitlement
- Contributory pension scheme – matched up to 8%
- Life assurance
- Enhanced maternity & paternity pay
- Sharesave scheme
- Cycle to work scheme
- Free flu vouchers
- Various health & wellbeing initiatives including complimentary occupational health, on‑site physiotherapy and counselling services
- Staff discount on all Genuit Group products
- Free on‑site parking
Desk Based Account Manager in Doncaster employer: Polypipe Building Products
Polypipe Building Products, part of the Genuit Group, is an exceptional employer that prioritises employee growth and well-being. Located in Doncaster, our vibrant work culture fosters collaboration and innovation, offering a range of benefits including a generous holiday entitlement, a contributory pension scheme, and various health initiatives. As a Desk-Based Account Manager, you will not only drive business success but also enjoy a supportive environment that values your contributions and encourages professional development.
Contact Details:
Polypipe Building Products Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager in Doncaster
✨Tip Number 1
Get to know the company inside out! Research Polypipe Building Products and the Genuit Group. Understand their products, values, and recent news. This knowledge will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! You’ll need to communicate effectively with builders’ merchants, so rehearse how you’d introduce yourself and discuss your experience. Keep it concise but impactful – think of it as your personal brand statement.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals. Remember, it’s all about who you know!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking chat, send a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Desk Based Account Manager in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your sales achievements and any relevant account management experience to show us you're the right fit for the Desk Based Account Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your ability to build strong customer relationships and drive sales.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and professional. Use concise language and check for any typos or grammatical errors – we want to see your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Polypipe Building Products
✨Know Your Numbers
Before the interview, brush up on your sales figures and targets from previous roles. Be ready to discuss how you achieved them and any strategies you used to drive growth. This will show that you understand the importance of meeting KPIs and can bring that mindset to the Desk Based Account Manager role.
✨Research the Company
Dive into Polypipe Building Products and the Genuit Group. Understand their products, market position, and recent news. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like managing a difficult customer or identifying growth opportunities. Think of examples from your past experience that showcase your problem-solving skills and ability to build relationships, as these are key for this role.
✨Showcase Your Communication Skills
As a Desk Based Account Manager, strong communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about a product or service you’ve successfully sold in the past to demonstrate your presentation skills.
