Credit Control Administrator

Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.

Role Overview: The role is part of the shared service team, as such, the role holder should represent the department, and business, in a professional and enthusiastic manner, with a drive to learn and improve.

The role is responsible for managing and maintaining part of the sales ledger. They will take an initiative-taking approach to upholding company payment terms and chasing overdue payments, providing meaningful insight and information into accounts as appropriate.

The role requires excellent communication with clear processes for collecting payments and diligence.

Responsibilities

• Registering reported customer invoice queries
• Carrying out investigation and resolution in a timely manner
• Raising credits or communicating a credit refusal to the customer
• Arranging collections and liaising with internal transport department
• Liaising with the credit controller responsible for the cash collection ensuring awareness of any unusual or repetitive issues
• Raising stock correction invoices
• Filling in query and re-order forms
• Filling in a Pivot Table as part of the team target
• Inbound and outbound telephone calls
• Replying to emails
• Using courier websites

Qualifications

• GCSE Level A-C in Maths and English (or equivalent).
• Experience using accounting software (IFS preferable).
• Ability to work to a deadline under time pressures.
• Strong IT skills required (Microsoft packages).
• Analytical person with the ability to make decisions on own initiative as required.
• Diligence is essential.
• Ability to communicate at all levels.
• An enthusiastic people person who enjoys challenging targets.
• Have a highly collaborative style and able to thrive in a team environment.
• Experience of working within the manufacturing industry.
• Excellent critical thinking skills with persistence and determination.
• An inquisitive and questioning approach to troublesome queries.
• Methodical and initiative-taking.

Benefits

• Working Hours: Monday – Friday
• Holiday entitlement: 25 days
• Contributory pension scheme – matched up to 8%
• Life assurance (linked to pension scheme membership)
• Save as you earn Sharesave Scheme
• Cycle to work scheme
• Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services
• Staff discount on all Genuit Group products
• Free on-site parking