We have an exciting opportunity for a Clinical Services Administrator to join our small, friendly and dedicated team. This is an excellent opportunity to play a key role in supporting patients and healthcare professionals while building your career within an innovative and rapidly growing medical device manufacturer.
PolyPhotonix is a well-established and growing business specialising in bio-photonic research and development, designing, developing and manufacturing non‑invasive, photonics‑based medical devices.
The company has developed Noctura 400, a light‑based, monitored ophthalmic treatment for Diabetic Retinopathy (DR) and Diabetic Macular Oedema (DMO) — two of the leading causes of blindness.
This permanent, full‑time role is ideally suited to a team player with a background in customer service and general administration within a healthcare environment, along with a good working knowledge of Microsoft packages, particularly Excel.
The role calls for a proactive individual who can manage multiple tasks efficiently while maintaining a high standard of professionalism. Experience in patient care and/or medical terminology is desirable but not essential.
This role offers considerable scope for development for the right candidate.
Due to the nature of the role, this position is office‑based in Sedgefield, County Durham.
The working hours are Monday to Thursday, 9:00am–5:30pm, and Friday, 9:00am–5:00pm (37 hours per week).
Key Responsibilities
- Communicate professionally and effectively by email and telephone, ensuring enquiries are dealt with in a timely manner.
- Answer the enquiries phone line in a friendly and professional manner, directing calls to the relevant team member within agreed timescales.
- Monitor central mailboxes, responding professionally or directing enquiries to the relevant team member within agreed timescales.
- Assist with clerical duties such as filing, photocopying, printing and scanning documents.
- Work as an integral member of the Clinical Services team to ensure a high level of customer service throughout the entire order and supply process.
- Perform data entry and maintain accurate records in both digital and physical formats.
Essential Skills and Experience
- High level of attention to detail.
- Proven experience as an administrator or similar role.
- Strong written and spoken communication skills.
- Professional telephone manner.
- Ability to work independently and as part of a team.
- Enjoy working collaboratively and sharing information with colleagues.
- Proficient in Microsoft Office packages (Word, PowerPoint and Excel) to at least intermediate level.
- Self‑starter with a flexible and positive approach.
- Strong organisational skills with the ability to manage multiple priorities.
Desirable Skills and Experience
- Experience working within a healthcare environment.
- Experience providing patient support.
What You Will Receive
- Salary: £25,500 - £27,000 depending on experience and skills.
- Enhanced company pension scheme.
- Free onsite parking.
PolyPhotonix is an equal opportunities employer. Our respectful and inclusive working environment is of high importance to us; as an employer, we want every employee to realise their potential and progress in their career. We aim to attract, support and retain the best people in the industry.
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