Turkish Language Specialist - Part time contract (UK based)

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. This role is part‑time, requiring a 2‑3 day weekly commitment on your preferred days. The contract will last approximately 3 months.

Your Responsibilities

• Improving the language understanding module by providing high‑quality sentence training examples
• Updating system prompts based on client requests
• Managing and uploading voice recordings
• Testing conversational systems extensively before go‑live
• Reviewing customer calls and flagging problematic conversations to the team
• Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment

Minimum Requirements

• Native/fluent Turkish speaker
• Professional working proficiency in English (our shared language)
• Great communicator who enjoys working in a diverse team
• Meticulous with an eye for detail
• Can‑do attitude with a high standard for your own work
• Passionate about great user experiences and want to deliver the best UX to customers
• Interested in natural language understanding technologies and curious about how advanced conversational AI is changing contact centres

Preferred Requirements

• Ability to work within UK working hours (minimum 4h overlap with 10am‑6pm UK day)
• Experience in natural language technologies and a rough understanding of how they work
• Experience in translation and/or linguistics
• Experience in data science and related areas
• Experience in tech industries and understanding of how software works
• Experience in working with startups
• Experience in jobs that involve language skills, such as linguistics, translation, scripting writing, etc.

We offer competitive compensation based on experience, expertise, and the level of responsibility.

Our Core Values

• Only the best – We expect the best from our people, hire those who expect it from themselves, and nurture this drive for excellence.
• Ownership – We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
• Relentlessly improve – We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
• Bias for action – Our world moves quickly and so do we. We take calculated risks and deliver impact fast.
• Disagree and commit – We work toward the same goal. If we don’t agree with something, we understand it, then accept the decision and give it our all.
• Build for people – We want the world to enjoy the experiences they have with us. We build for a future that prefers automation.

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.