At a Glance
- Tasks: Lead design initiatives and shape user experiences across our innovative AI platform.
- Company: Join PolyAI, a leader in conversational AI transforming customer service.
- Benefits: Enjoy flexible working, generous holidays, and a supportive work environment.
- Other info: Collaborative culture with opportunities for mentorship and career growth.
- Why this job: Make a real impact by designing cutting-edge solutions for global brands.
- Qualifications: 5-7 years of product design experience with strong UI/UX skills.
The predicted salary is between 70000 - 90000 € per year.
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Enterprises trust our conversational AI platform to automate millions of customer interactions every day.
Your mission is to shape the end-to-end experience across the Agent Studio platform - from Landing, Building, Supervising and the Multi Channel Experience. This critical role drives the design vision for foundational tooling, human supervisor interfaces, and the market-leading user experience across all surfaces from Voice to Webchat, WhatsApp, Email, and SMS. You will be responsible for ensuring the highest level of design craftsmanship, driving a unified, world-class experience, and maximizing the impact of design across the entire organization.
Key Responsibilities- Lead Design Initiatives: Define and deliver product design across multiple initiatives, ensuring alignment with user needs and business goals.
- Advocate for Design Systems: Support and promote the company wide design system and ensure its use. Champion brand, copy and design standards.
- Shape Strategy: Partner with Product and Engineering to define product strategy. Shape product and business opportunities.
- User Advocacy: Develop and promote a deep understanding of users and their needs company wide.
- Elevate the Craft: Ensure the highest level of design craftsmanship and impact. Foster collaborative culture and develop and improve design processes across the organization.
- Passion for Design: A deep passion for Product Design and UX Design craft; committed to creating meaningful, impactful user experiences.
- Extensive Experience: A minimum of 5-7 years as a Product Designer in a fast-paced environment, with at least 2 years leading holistic design as a Staff Product Designer (or equivalent title).
- Multi-Disciplinary Expertise: Strong skills in UI, UX, and visual design, with a proven track record of crafting functional yet delightful customer experiences. Comfortable working through complex flows, creating engaging interfaces, and storytelling through visuals and prototypes.
- AI: Curiosity about AI and emerging technologies; Championing AI Native Workflows: Proven ability to leverage AI for design acceleration and a track record of introducing AI-native workflows and tooling to elevate the design team's efficiency and craft.
- Data-Informed Design: Your design work is deeply rooted in ideation, experimentation and evidence, ensuring that recommendations are always backed by data.
- Comfortable with Ambiguity: Able to work at speed while maintaining high-quality and thoughtful solutions; driving clarity from complexity and ambiguity.
- Balances User and Business Needs: Equally focused on user experience and business objectives, ensuring that design solutions meet both criteria effectively.
- Strong Communicator and Facilitator: An outstanding communicator who can bring people together, build strong relationships, and gain alignment across teams. Inspires through design and narrative.
- Mentorship Experience: Experienced in mentoring Product Designers, providing guidance that enables them to learn, grow, and progress in their careers.
- Cross-Functional Collaboration: Builds strong relationships with cross-functional partners, developing best practices for engagement and collaboration across the organisation.
- Industry Knowledge: Strong knowledge of Conversational AI and Enterprise Platforms, with the ability to apply this expertise to deliver impactful design solutions.
- Embedded Team Experience: Experienced in being deeply embedded within a development team, working with a light touch from the Product Manager to deliver high-quality outcomes.
- Participation in the company’s employee share options plan
- Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays
- Flexible working from home policy
- Work from outside of the UK for up to 6 months each year
- TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge
- Enhanced parental leave
- Bike2Work scheme
- Annual learning and development allowance
- We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
- Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
- Sabbatical Program: 5-week paid sabbatical available after 5 years of employment
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are:
- Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
- Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
- Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
- Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
- Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
- Build for people: We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Staff Product Designer employer: PolyAI
At PolyAI, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. As a Staff Product Designer, you will benefit from flexible working arrangements, generous holiday allowances, and a commitment to your professional growth through annual learning budgets and mentorship opportunities. Our focus on innovation and excellence ensures that you will be part of a team that is not only shaping the future of conversational AI but also prioritising your well-being and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Product Designer
✨Tip Number 1
Get your portfolio in shape! Make sure it showcases your best work and highlights your design process. We want to see how you think, not just the final product.
✨Tip Number 2
Network like a pro! Reach out to current employees at PolyAI or attend industry events. Building connections can give you insider info and might just land you an interview.
✨Tip Number 3
Prepare for the interview by understanding PolyAI's products and values. Show us that you're not just a designer, but someone who gets our mission and can contribute to it.
✨Tip Number 4
Follow up after your interview! A quick thank-you note can go a long way. It shows your enthusiasm and keeps you on our radar as we make decisions.
We think you need these skills to ace Staff Product Designer
Some tips for your application 🫡
Show Your Passion for Design:Let your enthusiasm for Product and UX Design shine through in your application. Share examples of your work that demonstrate your commitment to creating meaningful user experiences, as this is something we really value at PolyAI.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We want to see how your background aligns with the role of Staff Product Designer, so don’t be shy about showcasing your multi-disciplinary expertise!
Be Data-Informed:When discussing your design process, emphasise how you use data to inform your decisions. At PolyAI, we appreciate a design approach rooted in evidence, so share any metrics or insights that have shaped your past projects.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PolyAI
✨Know Your Design Craft
Make sure you can talk passionately about your design process and how it aligns with user needs. Be ready to showcase your portfolio, highlighting projects that demonstrate your ability to create meaningful user experiences, especially in the context of conversational AI.
✨Understand the Company’s Values
Familiarise yourself with PolyAI's core values like ownership and relentless improvement. During the interview, weave these values into your responses to show that you not only understand the company culture but also embody it in your work.
✨Prepare for Collaboration Questions
Since this role involves cross-functional collaboration, be prepared to discuss your experience working with product managers and engineers. Share specific examples of how you've successfully partnered with others to drive design initiatives and achieve business goals.
✨Showcase Your Curiosity About AI
Demonstrate your interest in AI and emerging technologies by discussing how you've leveraged AI in your previous design work. Bring up any innovative workflows or tools you've introduced that have enhanced design efficiency, as this will resonate well with the team at PolyAI.
