At a Glance
- Tasks: Lead the strategy and execution for multi-channel customer service solutions.
- Company: Join PolyAI, a leader in voice automation technology.
- Benefits: Enjoy flexible working, generous holidays, and health support.
- Other info: Be part of a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact by transforming customer interactions with innovative AI.
- Qualifications: 5+ years in Product Management with a focus on AI and user experience.
The predicted salary is between 70000 - 90000 £ per year.
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Enterprises trust our voice‑first platform to handle millions of conversations every day. Your mission is to extend that market‑leading experience to every text surface—starting with Webchat and WhatsApp and expanding into Email, SMS, and whatever channel comes next. We are looking for a curious and analytical Senior PM who is passionate about owning the strategy, roadmap, and execution that gets us there.
You’ll collaborate with exceptional product, research, engineering, and deployment teams to ship production‑ready, LLM‑powered agents that feel as natural as talking to a human. If you’re driven to solve real user problems, insist on truth‑seeking AI, and delight in turning frontier research into intuitive, trustworthy experiences, we want to meet you.
Key Responsibilities- Define the multi‑channel vision and objectives. Craft a winning strategy for Webchat, WhatsApp, in‑App Chat and the next text‑based channels. Define and monitor key performance indicators to assess product success and inform continuous improvement.
- Own and deliver the roadmap end‑to‑end. Drive discovery to iteration, aligning cross‑functional squads and keeping initiatives on time and aligned to strategy.
- Be the bridge between customer problems and technical possibilities. Have a deep understanding of the customer and new technical breakthroughs to truly challenge the future of natural language interfaces.
- Integrate and optimize LLM, RAG, and tool‑calling pipelines for text. Define requirements and run evaluations to optimize our technology stack to text‑based agents.
- Launch new channels into production. Work with clients and deployment teams to ensure new channels are launched successfully and drive end user value.
- Collaborate with Go‑to‑Market for new vertical propositions. Coordinate beta programs and launch kits to rollout new channels and drive OOTB ROI within specific verticals.
- 5+ years of Product Management experience.
- Experience in driving the product lifecycle from research, prototyping, iterative development and testing, to launch and optimisation.
- Excel at using qualitative and quantitative insights to inform your product strategy.
- ROI driven. You maximise the impact of your team and resources to bring the most value for our customers and business.
- You communicate at the right level, at the right time, in the right format.
- Data driven. You base your decisions on facts, not opinion, and understand how to validate assumptions and hypotheses with data.
- Experience working on a product at scale, with an international footprint, preferably in a high‑growth environment.
- Experience using AI prototyping tools to test and validate hypotheses.
- Previous experience working on a text‑based conversational AI product.
- Track record defining and moving quantitative success metrics for conversational AI solutions.
- Familiarity with WhatsApp Business API, web‑socket or webhook architectures, and common live‑chat SDKs.
- Strong technical background. A Bachelor’s degree in Computer Science, Engineering, related field or equivalent practical experience in software development and products.
- Participation in the company’s employee share options plan.
- Tenure‑Based PTO: 25 holidays when you join and an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays.
- Flexible working from home policy.
- Work from outside of the UK for up to 6 months each year.
- Health and well‑being support, including confidential counseling services.
- Annual learning and development allowance.
- One‑off work‑from‑home allowance and equipment support.
- Company‑funded fertility and family‑forming programmes.
- Private healthcare and dental cover, discounts on gym memberships and wellness apps.
- Sabbatical program: 5‑week paid sabbatical available after 5 years of employment.
PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Senior Product Manager London, United Kingdom employer: PolyAI
PolyAI is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior Product Manager to thrive. With a strong focus on employee growth, the company offers generous benefits such as flexible working arrangements, a robust learning and development allowance, and a unique sabbatical program, all while promoting diversity and inclusion in the workplace. Located in London, PolyAI provides the opportunity to work at the forefront of AI technology, driving meaningful change in customer service automation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing PolyAI's voice-first platform inside out will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Product Manager. Highlight your data-driven decisions and ROI focus to impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on being part of the PolyAI team.
We think you need these skills to ace Senior Product Manager London, United Kingdom
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Product Manager role. Highlight your experience with multi-channel strategies and any relevant projects that showcase your ability to drive product lifecycles.
Showcase Your Data Skills:Since we’re all about data-driven decisions, include examples of how you've used qualitative and quantitative insights in your previous roles. This will show us you can back up your strategies with solid evidence.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's necessary. We want to see your communication skills shine through right from the start!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PolyAI
✨Know Your Product Inside Out
Before the interview, dive deep into PolyAI's voice assistants and their capabilities. Understand how they automate customer service and the specific channels mentioned in the job description. This knowledge will help you articulate your vision for the multi-channel strategy and demonstrate your passion for the product.
✨Showcase Your Data-Driven Mindset
Prepare to discuss how you've used qualitative and quantitative insights in your previous roles. Be ready to share examples of how you've defined success metrics and driven product improvements based on data. This will resonate well with the company's focus on ROI and data-driven decision-making.
✨Emphasise Collaboration Skills
Highlight your experience working with cross-functional teams, especially in product management. Discuss how you've successfully aligned different squads to meet project goals. This is crucial as the role involves collaborating with exceptional product, research, engineering, and deployment teams.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to conversational AI, LLMs, and the tools mentioned in the job description. Be ready to discuss how you've integrated and optimised technology stacks in past projects. This will show that you can bridge customer problems with technical possibilities effectively.
