Senior Platform Software Engineer

About PolyAI

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver customer service that rivals human agents.

Responsibilities

• Deliver production‑ready, reliable, and scalable infrastructure on time.
• Improve developer experience and define technical standards for the entire company.
• Design, deploy, and manage scalable, secure, and resilient cloud infrastructure on AWS and Azure.
• Collaborate with engineering and security teams to define cloud architecture and implement best practices.
• Automate cloud operations with infrastructure‑as‑code using tools such as Terraform.
• Monitor cloud infrastructure performance, identify issues, and implement solutions to ensure high availability and reliability.
• Optimize cloud resources for cost‑efficiency while maintaining performance and security standards.
• Engage in incident response and troubleshooting for cloud‑related issues.
• Stay up‑to‑date with the latest cloud technologies and trends, and provide recommendations for continuous improvement.

Minimum Requirements

• 5+ years of relevant professional experience, preferably from a software engineering background.
• Strong Python programming skills.
• Experience with Kubernetes in production and containerisation.
• Proven experience with CI/CD and release management – Azure DevOps or GitHub Actions preferable.
• Hands‑on experience managing a cloud production environment in AWS or Azure.
• Infrastructure‑as‑Code experience using Terraform.
• Bachelor’s or Master’s degree in Computer Science, Engineering, a relevant technical field, or equivalent practical experience.

Preferred Requirements

• Proficiency in Go, TypeScript, or JavaScript.
• Familiarity with ArgoCD and GitOps practices for continuous deployment.
• Experience with Agile methodologies (scrum, kanban, sprints).
• A love of learning and enjoyment of trying new things.
• Enjoys technical challenges and wants to contribute directly to solutions.

Benefits

• Participation in the company’s employee share options plan.
• Tenure‑Based PTO: 25 holidays when you join, plus an additional day after 2 years, then 1 day each year until capped at 32 holidays.
• Flexible working from home policy.
• Work from outside the UK for up to 6 months each year.
• Telus Health EAP 24/7, offering confidential support for work, health, or life challenges.
• Enhanced parental leave.
• Bike2Work scheme.
• Annual learning and development allowance.
• One‑off WFH allowance when you join, including noise‑cancelling headphones or a comfortable desk chair.
• Company‑funded fertility and family‑forming programmes.
• Menopause care programme with Maven.
• Private healthcare and dental cover, discounts on gym membership and relaxation apps, and access to a range of mental health programs.
• Sabbatical programme: 5‑week paid sabbatical available after 5 years of employment.
• Competitive compensation based on experience, expertise, and level of responsibility. This role also includes equity, giving you the opportunity to share in the long‑term success of the business.

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on business needs without consideration of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status, or disability status.