Sales Director, UK/EMEA (London)

London Full-Time 48000 - 84000 £ / year (est.) No home office possible

Apply now

Get AI-powered advice on this job and more exclusive features.

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
As the Director of Sales at PolyAI, you will be responsible for defining and executing the sales strategy, expanding our customer base, and ensuring revenue growth within EMEA + UK. You will lead two professionals with potential to expand the team, establish strong relationships with key clients, and contribute to the overall success of the company.
Key Responsibilities

Sales Strategy and Planning

Develop and implement a comprehensive sales strategy aligned with PolyAI\’s business goals and market opportunities
Define and monitor sales targets, KPIs, and performance metrics
Continuously assess market trends and competitive landscape to adapt and refine the sales approach

Team Leadership

Recruit, mentor, and lead a high-performing sales members as we expand our Europe and UK presence
Foster a culture of collaboration, accountability, and continuous learning within the sales organization
Provide guidance and coaching to maximize the team\’s potential
Ensure team is enabled on product, industry landscape and internal process

Customer Relationship Management

Build and nurture strong relationships with key customers, partners, and stakeholders
Understand customer needs, challenges, and pain points to tailor solutions and maintain high levels of customer satisfaction
Act as a trusted advisor to clients, ensuring they realize the full value of PolyAI\’s solutions
Work closely with Customer Success to deliver high renewal and upsell rates

Revenue Generation

Drive revenue growth by meeting or exceeding sales targets and quotas with strong linearity
Identify and pursue new business opportunities and partnerships
Negotiate and close complex, high-value deals
Realize a high participation rate across team

Market Analysis and Insights

Stay informed about industry trends, competitive developments, and emerging technologies in the conversational AI space
Utilize market insights to inform product development and sales strategies

Reporting and Analytics

Implement robust sales reporting and analytics tools to track performance and provide regular reports to the executive team
Use data-driven insights to make informed decisions and optimize sales processes

We’d love it if you have:

Experience selling Contact Center/Customer Experience solutions to enterprise level organizations
Fluency in more than one language
5+ years of leadership experience
Experience with AI solutions in the contact center or customer experience space
Experience selling direct to customers and via alliances/channel partnerships
History of achieving quota as a leader and individual contributor
Knowledge of industry landscape
Experience selling on technical and value differentiators

(UK) Benefits
Participation in the company’s employee share options plan
25 days holiday, plus bank holidays
Flexible working from home policy
Work from outside of the UK for up to 6 months each year
Enhanced parental leave
Bike2Work scheme
Annual learning and development allowance
One-off WFH allowance when you join
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our Core Values Are

Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
Disagree and commit: We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Seniority level

Seniority levelDirector

Employment type

Employment typeFull-time

Job function

Job functionSales and Business Development
IndustriesHospitals and Health Care, Non-profit Organizations, and Government Administration

Referrals increase your chances of interviewing at PolyAI by 2x

Get notified about new Sales Director jobs in London, England, United Kingdom.

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

Uxbridge, England, United Kingdom 3 weeks ago