At a Glance
- Tasks: Assist clients with AI-driven support, triaging requests and optimising workflows.
- Company: Join PolyAI, a leader in AI technology with a focus on client satisfaction.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a commitment to innovation and excellence.
- Why this job: Make a real impact by enhancing client experiences with cutting-edge AI tools.
- Qualifications: Strong communication skills and a passion for technology and problem-solving.
The predicted salary is between 63000 - 77000 £ per year.
Poly AI is expanding its support team to triage feature requests, faults, and more.
You will assist clients in updating and fixing their agents, communicating with leadership at global brands, and using AI tools to enhance day-to-day support.
You will own tickets end-to-end, translate requests into AI prompts, and collaborate with services teams to optimise workflows while maintaining high-quality responses.
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Remote AI-Driven Support Engineer — Client-Facing employer: PolyAI
At PolyAI, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity and innovation. As the Head of Product Design in London, you'll enjoy a wealth of employee growth opportunities, including mentorship and a generous learning allowance, all while working in a flexible environment that supports your well-being. With unique benefits like a sabbatical program and company-funded family-forming initiatives, we are committed to ensuring our team members thrive both personally and professionally.
