Staff Product Designer New United Kingdom in London

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Enterprises trust our conversational AI platform to automate millions of customer interactions every day. Your mission is to shape the end-to-end experience across the Agent Studio platform - from Landing, Building, Supervising and the Multi Channel Experience.

This critical role drives the design vision for foundational tooling, human supervisor interfaces, and the market-leading user experience across all surfaces from Voice to Webchat, WhatsApp, Email, and SMS. You will be responsible for ensuring the highest level of design craftsmanship, driving a unified, world-class experience, and maximizing the impact of design across the entire organization.

• Lead Design Initiatives: Define and deliver product design across multiple initiatives, ensuring alignment with user needs and business goals.
• Advocate for Design Systems: Support and promote the company wide design system and ensure its use. Champion brand, copy and design standards.
• Shape Strategy: Partner with Product and Engineering to define product strategy. Shape product and business opportunities.
• User Advocacy: Develop and promote a deep understanding of users and their needs company wide.
• Elevate the Craft: Ensure the highest level of design craftsmanship and impact. Foster collaborative culture and develop and improve design processes across the organization.

• Passion for Design: A deep passion for Product Design and UX Design craft; committed to creating meaningful, impactful user experiences.
• Extensive Experience: A minimum of 5-7 years as a Product Designer in a fast-paced environment, with at least 2 years leading holistic design as a Staff Product Designer (or equivalent title).
• Multi-Disciplinary Expertise: Strong skills in UI, UX, and visual design, with a proven track record of crafting functional yet delightful customer experiences. Comfortable working through complex flows, creating engaging interfaces, and storytelling through visuals and prototypes.
• AI: Curiosity about AI and emerging technologies; Championing AI Native Workflows: Proven ability to leverage AI for design acceleration and a track record of introducing AI-native workflows and tooling to elevate the design team's efficiency and craft.
• Data-Informed Design: Your design work is deeply rooted in ideation, experimentation and evidence, ensuring that recommendations are always backed by data.
• Comfortable with Ambiguity: Able to work at speed while maintaining high-quality and thoughtful solutions; driving clarity from complexity and ambiguity.
• Balances User and Business Needs: Equally focused on user experience and business objectives, ensuring that design solutions meet both criteria effectively.
• Strong Communicator and Facilitator: An outstanding communicator who can bring people together, build strong relationships, and gain alignment across teams. Inspires through design and narrative.
• Mentorship Experience: Experienced in mentoring Product Designers, providing guidance that enables them to learn, grow, and progress in their careers.
• Cross-Functional Collaboration: Builds strong relationships with cross-functional partners, developing best practices for engagement and collaboration across the organisation.
• Industry Knowledge: Strong knowledge of Conversational AI and Enterprise Platforms, with the ability to apply this expertise to deliver impactful design solutions.
• Embedded Team Experience: Experienced in being deeply embedded within a development team, working with a light touch from the Product Manager to deliver high-quality outcomes.

• Participation in the company’s employee share options plan.
• Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays.
• Flexible working from home policy.
• Work from outside of the UK for up to 6 months each year.
• Telus Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge.
• Annual learning and development allowance.
• One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Company-funded fertility and family-forming programmes.
• Private healthcare and dental cover, discounts on gym memberships and relaxation apps, and access to a range of mental health programs.
• Sabbatical Program: 5-week paid sabbatical available after 5 years of employment.

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are:

• Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
• Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
• Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
• Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
• Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
• Build for people: We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.