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- Tasks: Lead product strategy for innovative AI-driven customer service solutions.
- Company: Join PolyAI, a leader in conversational AI technology.
- Benefits: Enjoy flexible working, generous holiday, and employee share options.
- Why this job: Shape the future of customer service with cutting-edge AI technology.
- Qualifications: 8+ years in Product Management with leadership experience.
- Other info: Be part of a diverse team committed to excellence and continuous improvement.
The predicted salary is between 54000 - 84000 ÂŁ per year.
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Enterprises trust our conversational AI platform to automate millions of customer interactions every day.
Your mission is to define the strategy and lead the product group responsible for the endâtoâend Enterprise experience across Building, Supervising, and Multichannel Execution. This includes the foundational tooling for creating, configuring, and optimizing LLMâpowered agents (Building Experience), the interface and controls for human supervisors and quality assurance teams (Supervisor Experience), and the marketâleading experience across all text surfaces like Webchat, WhatsApp, Email, and SMS (Chat/Multichannel Experience). You will lead, mentor, and align multiple product, design, and engineering teams, translating frontier Agentic AI into intuitive, trustworthy, and scalable enterprise solutions.
Key Responsibilities
- Define and Lead the Enterprise Platform Vision and Portfolio Strategy. Establish a winning product strategy and unified architecture across the three core areas: Building Experience, Supervisor Experience, and Chat/Multichannel Experience. Define, monitor, and report on key business and product success indicators, driving continuous improvement across the entire portfolio to maximize ROI for our enterprise clients.
- Own and Deliver the EndâtoâEnd Roadmap. Oversee the entire product lifecycle for the platform portfolio - from discovery and strategic prioritization to iterative development, launch, and optimization. Ensure all product initiatives are aligned with the overarching Enterprise business strategy.
- Drive Organisational Alignment and Thought Leadership. Serve as the principal bridge between executive strategy, complex customer needs, and technical execution across multiple product teams. Champion new technical breakthroughs to challenge and redefine the future of conversational AI platforms and workflows in the enterprise space.
- Product Ownership for Three Pillars:
- Building Experience: Define the features and tools that enable internal teams and customers to rapidly create, configure, test, and deploy highâquality, LLMâpowered agents at scale.
- Supervisor Experience: Lead the development of tooling for human oversight, reporting, quality assurance, and intervention workflows to ensure compliance and maintain service quality.
- Chat/Multichannel Experience: Guide the strategy for extending and unifying the agent experience across all text surfaces (Webchat, WhatsApp, Email, SMS, etc.).
Requirements
- 8+ years of Product Management experience, with a minimum of 3 years managing, mentoring, and leading a team of Product Managers across different product lines.
- Proven experience driving the product lifecycle for multiple, interconnected B2B or Enterprise SaaS products at scale.
- Exceptional ability to use qualitative customer insights and quantitative business data to define, validate, and evolve a portfolioâlevel product strategy.
- Demonstrated track record of being ROIâdriven, maximising the impact of resources across multiple teams to bring the most value for customers and the business.
- Superior communication skills, with the ability to articulate complex strategies and results to executive leadership, technical teams, and external customers.
- Strong technical background. A Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience in software development and products.
Preferred Requirements
- Experience working on a global B2B or Enterprise SaaS product with a significant international footprint.
- Previous experience as a Group PM or Directorâlevel product leader.
- Experience defining, measuring, and moving quantitative success metrics for sophisticated conversational AI, contact center, or B2B ML/AI platform solutions.
- Familiarity with enterpriseâgrade platform components, including contact center/CRM integrations, supervisor and analytics tooling, and core conversational AI/NLP technologies.
Benefits
- Participation in the company's employee share options plan
- 25 days holiday, plus bank holidays
- Flexible working from home policy
- Work from outside of the UK for up to 6 months each year
- TELUS Health EAP 24/7 â offers confidential, judgmentâfree support for any work, health, or life challenge
- Enhanced parental leave
- Bike2Work scheme
- Annual learning and development allowance
- Oneâoff WFH allowance when you join
- Companyâfunded fertility and familyâforming programmes
- Menopause care programme with Maven
- Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
Our Core Values Are
- Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
- Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
- Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
- Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
- Disagree and commit: We are all working toward the same goal. If we don't agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
- Build for people: We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equalâopportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Group Product Manager in London employer: PolyAI
Contact Detail:
PolyAI Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Group Product Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that arenât even advertised yet.
â¨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to product management. We recommend role-playing with a friend to get comfortable with articulating your thoughts.
â¨Tip Number 3
Showcase your passion for the role! When youâre in an interview, let your enthusiasm for conversational AI and customer service shine through. Itâs all about making a connection.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Group Product Manager in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Group Product Manager role. Highlight your experience in product management, especially in B2B or Enterprise SaaS, and show how it aligns with our mission at PolyAI.
Showcase Your Leadership Skills: We want to see your ability to lead and mentor teams. Share specific examples of how you've guided product managers in the past and the impact it had on the projects you worked on.
Quantify Your Achievements: Use numbers to back up your claims! Whether it's improving ROI or driving product success metrics, we love seeing concrete data that demonstrates your contributions and successes.
Be Authentic: Let your personality shine through in your application. We value ownership and a bias for action, so donât hesitate to share your unique approach to problem-solving and innovation in the conversational AI space.
How to prepare for a job interview at PolyAI
â¨Know Your Product Inside Out
Before the interview, dive deep into PolyAI's products and services. Understand how their voice assistants work and the specific features related to Building Experience, Supervisor Experience, and Chat/Multichannel Experience. This knowledge will help you articulate how your experience aligns with their needs.
â¨Showcase Your Leadership Skills
As a Group Product Manager, you'll be leading teams. Prepare examples of how you've successfully managed and mentored product teams in the past. Highlight your ability to drive alignment across different departments and how you've fostered a data-driven culture.
â¨Prepare for Technical Questions
Given the technical nature of the role, brush up on your understanding of LLM, RAG, and conversational AI technologies. Be ready to discuss how you've integrated these technologies into product strategies and how they can enhance customer experiences.
â¨Demonstrate ROI-Driven Thinking
PolyAI values maximising impact and ROI. Come prepared with metrics and examples from your previous roles that demonstrate how you've driven product success and improved business outcomes. This will show that you understand the importance of aligning product strategy with business goals.