At a Glance
- Tasks: Design and implement AI voice assistants that enhance customer service experiences.
- Company: Join PolyAI, a leader in conversational AI technology.
- Benefits: Enjoy flexible working, generous holiday, and professional development opportunities.
- Other info: Inclusive culture with a focus on continuous improvement and ownership.
- Why this job: Create impactful conversational experiences for millions while kickstarting your career.
- Qualifications: Degree in relevant field and foundational Python knowledge required.
The predicted salary is between 36000 - 60000 € per year.
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI is on the hunt for exceptional Agent Designers! PolyAI builds enterprise voice AI agents that handle millions of customer conversations for global brands, delivering conversational experiences so natural they feel like talking to a real person. This is a role for people who want to own projects end-to-end and create conversational experiences that will be heard by millions of customers worldwide. This is suitable for people who are looking to start their career - new graduates welcome!
Responsibilities
- Designing the customer experience of AI agents, from simple FAQ answers to long and complex conversations
- Implementing and maintaining agents using our own platform, Agent Studio, as well as Python and other tools
- Obsessing over metrics to assess performance and customer satisfaction - making sure everything you do is measurable and having a big impact
- Listening to how real customers interact with your agents, and prioritising the right things to make each interaction even better
- Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe
Minimum Requirements
- BS/MS degree in Interaction Design, Linguistics, Human-Computer Interaction, Artificial Intelligence, Computer Science, or another related field
- Foundational Python knowledge: variables, lists, loops, conditionals, and functions
- Experience working with large language models (LLMs) and Generative AI
- Strong focus on creating great user experiences, with meticulous attention to detail and consistency
- Ability to explain and distill complex ideas using clear and inclusive language
- Ability to craft conversational and UX copy that guides users naturally through their journeys, reducing friction at every step
Nice to Have
- Knowledge of or aptitude for analytics or data science, including data manipulation, analysis, and visualisation
- Experience managing internal and external stakeholders through various stages of content development
- Previous experience in conversation design/AI agent development
- Experience collaborating with cross‐functional teams
Benefits
- Participation in the company's employee share options plan
- 25 days holiday, plus bank holidays
- Flexible working from home policy
- Work from outside of the UK for up to 6 months each year
- TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment‐free support for any work, health, or life challenge
- Enhanced parental leave
- Bike2Work scheme
- Annual learning and development allowance
- One-off WFH allowance when you join, offering perks like noise‐cancelling headphones or a comfortable desk chair
- Company‐funded fertility and family‐forming programmes
- Menopause care programme with Maven
- Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
Our Core Values Are
- Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
- Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
- Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
- Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
- Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
- Build for people: We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal‐opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Agent Designer (London based) employer: PolyAI
PolyAI is an exceptional employer that fosters a culture of innovation and ownership, making it an ideal place for aspiring Agent Designers to thrive. With a commitment to employee growth through continuous learning opportunities, flexible working arrangements, and comprehensive benefits including private healthcare and family support programmes, PolyAI ensures that its team members feel valued and empowered. Located in London, the company offers a dynamic work environment where creativity and collaboration are at the forefront, allowing you to make a meaningful impact on customer experiences worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Agent Designer (London based)
✨Tip Number 1
Get to know PolyAI and its products inside out! Familiarise yourself with their voice assistants and how they enhance customer service. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to interaction design and AI. Think about how you can showcase your foundational Python knowledge and any relevant projects you've worked on. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the PolyAI team and ready to make an impact!
We think you need these skills to ace Agent Designer (London based)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about designing conversational experiences and making a real impact.
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences. We love seeing how your background in Interaction Design or Linguistics aligns with what we do at PolyAI!
Be Clear and Concise:Use clear language and keep it straightforward. We appreciate applicants who can distill complex ideas into simple terms, just like you would when crafting user journeys for our voice assistants.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at PolyAI
✨Know Your Stuff
Make sure you understand the basics of interaction design and AI. Brush up on your Python skills, especially around variables and functions, as well as any experience you have with large language models. This will show that you're not just interested in the role but also prepared for it.
✨Showcase Your Creativity
Prepare to discuss your ideas for designing conversational experiences. Think about how you can make interactions feel natural and engaging. Bring examples of your previous work or even mock-ups to demonstrate your thought process and creativity.
✨Metrics Matter
Be ready to talk about how you measure success in your projects. PolyAI values data-driven decisions, so think about how you've used metrics to improve user experiences in the past. This will highlight your analytical skills and focus on continuous improvement.
✨Communicate Clearly
Practice explaining complex ideas in simple terms. Since the role involves crafting conversational copy, being able to distil your thoughts into clear, inclusive language is crucial. Consider doing a mock interview with a friend to refine your communication style.
