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- Tasks: Lead sales strategy and team, build client relationships, and drive revenue growth.
- Company: PolyAI automates customer service with AI-powered voice assistants for top global brands.
- Benefits: Enjoy flexible working, generous holiday, employee share options, and wellness programmes.
- Why this job: Join a dynamic team focused on innovation in conversational AI and make a real impact.
- Qualifications: 5+ years in sales leadership, experience in AI solutions, and fluency in multiple languages preferred.
- Other info: PolyAI values diversity and is committed to an inclusive workplace.
The predicted salary is between 43200 - 72000 £ per year.
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
As the Director of Sales at PolyAI, you will be responsible for defining and executing the sales strategy, expanding our customer base, and ensuring revenue growth within EMEA + UK. You will lead two professionals with potential to expand the team, establish strong relationships with key clients, and contribute to the overall success of the company.
Key Responsibilities- Sales Strategy and Planning
- Develop and implement a comprehensive sales strategy aligned with PolyAI's business goals and market opportunities
- Define and monitor sales targets, KPIs, and performance metrics
- Continuously assess market trends and competitive landscape to adapt and refine the sales approach
- Team Leadership
- Recruit, mentor, and lead high-performing sales members as we expand our Europe and UK presence
- Foster a culture of collaboration, accountability, and continuous learning within the sales organization
- Provide guidance and coaching to maximize the team's potential
- Ensure team is enabled on product, industry landscape and internal process
- Customer Relationship Management
- Build and nurture strong relationships with key customers, partners, and stakeholders
- Understand customer needs, challenges, and pain points to tailor solutions and maintain high levels of customer satisfaction
- Act as a trusted advisor to clients, ensuring they realize the full value of PolyAI's solutions
- Work closely with Customer Success to deliver high renewal and upsell rates
- Revenue Generation
- Drive revenue growth by meeting or exceeding sales targets and quotas with strong linearity
- Identify and pursue new business opportunities and partnerships
- Negotiate and close complex, high-value deals
- Realize a high participation rate across team
- Market Analysis and Insights
- Stay informed about industry trends, competitive developments, and emerging technologies in the conversational AI space
- Utilize market insights to inform product development and sales strategies
- Reporting and Analytics
- Implement robust sales reporting and analytics tools to track performance and provide regular reports to the executive team
- Use data-driven insights to make informed decisions and optimize sales processes
We’d love it if you have:
- Experience selling Contact Center/Customer Experience solutions to enterprise level organizations
- Fluency in more than one language
- 5+ years of leadership experience
- Experience with AI solutions in the contact center or customer experience space
- Experience selling direct to customers and via alliances/channel partnerships
- History of achieving quota as a leader and individual contributor
- Knowledge of industry landscape
- Experience selling on technical and value differentiators
- Participation in the company’s employee share options plan
- 25 days holiday, plus bank holidays
- Flexible working from home policy
- Work from outside of the UK for up to 6 months each year
- Enhanced parental leave
- Bike2Work scheme
- Annual learning and development allowance
- One-off WFH allowance when you join
- Company-funded fertility and family-forming programmes
- Menopause care programme with Maven
- Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
At PolyAI, we take great pride in our values—they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.
Our Core Values Are- Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
- Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
- Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
- Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
- Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
- Build for people: We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Head of Sales, UK/EMEA employer: PolyAI
Contact Detail:
PolyAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales, UK/EMEA
✨Tip Number 1
Familiarise yourself with PolyAI's products and the conversational AI landscape. Understanding how our voice assistants work and their impact on customer service will help you articulate your vision for sales strategy during interviews.
✨Tip Number 2
Network with professionals in the AI and customer experience sectors. Attend industry events or webinars to connect with potential colleagues and clients, which can give you insights into market trends and customer needs.
✨Tip Number 3
Prepare to discuss your leadership style and how you foster team collaboration. Highlight examples from your past experiences where you've successfully led a sales team to achieve targets, as this aligns with our core values.
✨Tip Number 4
Research PolyAI's key clients and case studies. Being able to reference specific examples of how our solutions have benefited other businesses will demonstrate your understanding of our value proposition and your ability to build strong client relationships.
We think you need these skills to ace Head of Sales, UK/EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales strategy, team leadership, and customer relationship management. Use specific examples that demonstrate your success in these areas, especially in the context of AI solutions or customer experience.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your values align with PolyAI's core values, such as ownership and continuous improvement. Be sure to mention any experience you have with enterprise-level organisations and your approach to driving revenue growth.
Showcase Leadership Experience: Highlight your leadership experience by detailing how you've recruited, mentored, and led sales teams in the past. Provide examples of how you've fostered a culture of collaboration and accountability, which is crucial for this role.
Demonstrate Market Knowledge: Include insights about the conversational AI market and how you’ve adapted sales strategies based on market trends. This shows that you are not only familiar with the industry but also proactive in leveraging market insights to drive success.
How to prepare for a job interview at PolyAI
✨Understand PolyAI's Core Values
Before your interview, make sure you’re familiar with PolyAI's core values. They prioritise excellence, ownership, continuous improvement, and a bias for action. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences.
✨Showcase Your Sales Strategy Experience
As the Head of Sales, you'll need to demonstrate your ability to develop and implement effective sales strategies. Prepare to discuss specific strategies you've used in the past, how you measured their success, and how you adapted to market changes.
✨Highlight Team Leadership Skills
PolyAI is looking for someone who can lead and mentor a sales team. Be ready to share your leadership philosophy, how you foster collaboration, and any successful mentoring experiences that have led to team growth and performance improvements.
✨Prepare for Customer Relationship Scenarios
Customer relationship management is key in this role. Think of examples where you've built strong relationships with clients, understood their needs, and tailored solutions accordingly. Be ready to discuss how you’ve acted as a trusted advisor in previous roles.
