At a Glance
- Tasks: Lead the design of innovative voice assistant experiences across multiple platforms.
- Company: Join PolyAI, a leader in conversational AI transforming customer service.
- Benefits: Enjoy flexible working, generous holidays, and a supportive work environment.
- Other info: Collaborative culture with opportunities for mentorship and professional growth.
- Why this job: Shape the future of customer interactions with cutting-edge design and technology.
- Qualifications: 5-7 years in product design, with strong UI/UX skills and a passion for innovation.
The predicted salary is between 55000 - 65000 £ per year.
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Enterprises trust our conversational AI platform to automate millions of customer interactions every day.
Your mission is to shape the end-to-end experience across the Agent Studio platform - from Landing, Building, Supervising and the Multi Channel Experience. This critical role drives the design vision for foundational tooling, human supervisor interfaces, and the market-leading user experience across all surfaces from Voice to Webchat, WhatsApp, Email, and SMS. You will be responsible for ensuring the highest level of design craftsmanship, driving a unified, world-class experience, and maximizing the impact of design across the entire organization.
Key Responsibilities
- Lead Design Initiatives: Define and deliver product design across multiple initiatives, ensuring alignment with user needs and business goals.
- Advocate for Design Systems: Support and promote the company wide design system and ensure its use. Champion brand, copy and design standards.
- Shape Strategy: Partner with Product and Engineering to define product strategy. Shape product and business opportunities.
- User Advocacy: Develop and promote a deep understanding of users and their needs company wide.
- Elevate the Craft: Ensure the highest level of design craftsmanship and impact. Foster collaborative culture and develop and improve design processes across the organization.
Qualities we look for
- Passion for Design: A deep passion for Product Design and UX Design craft; committed to creating meaningful, impactful user experiences.
- Extensive Experience: A minimum of 5-7 years as a Product Designer in a fast-paced environment, with at least 2 years leading holistic design as a Staff Product Designer (or equivalent title).
- Multi-Disciplinary Expertise: Strong skills in UI, UX, and visual design, with a proven track record of crafting functional yet delightful customer experiences.
- AI: Curiosity about AI and emerging technologies; Championing AI Native Workflows: Proven ability to leverage AI for design acceleration and a track record of introducing AI-native workflows and tooling to elevate the design team's efficiency and craft.
- Data-Informed Design: Your design work is deeply rooted in ideation, experimentation and evidence, ensuring that recommendations are always backed by data.
- Comfortable with Ambiguity: Able to work at speed while maintaining high-quality and thoughtful solutions; driving clarity from complexity and ambiguity.
- Balances User and Business Needs: Equally focused on user experience and business objectives, ensuring that design solutions meet both criteria effectively.
- Strong Communicator and Facilitator: An outstanding communicator who can bring people together, build strong relationships, and gain alignment across teams. Inspires through design and narrative.
- Mentorship Experience: Experienced in mentoring Product Designers, providing guidance that enables them to learn, grow, and progress in their careers.
- Cross-Functional Collaboration: Builds strong relationships with cross-functional partners, developing best practices for engagement and collaboration across the organisation.
- Industry Knowledge: Strong knowledge of Conversational AI and Enterprise Platforms, with the ability to apply this expertise to deliver impactful design solutions.
- Embedded Team Experience: Experienced in being deeply embedded within a development team, working with a light touch from the Product Manager to deliver high-quality outcomes.
Benefits
- Participation in the company’s employee share options plan.
- Tenure-Based PTO: You will receive 25 holidays when you join and will gain an additional 1 day after 2 years of service, then 1 day each year until capped at 32 holidays.
- Flexible working from home policy.
- Work from outside of the UK for up to 6 months each year.
- Telus Health EAP 24/7 - offers you and your chosen family confidential, judgment-free support for any work, health, or life challenge.
- Annual learning and development allowance.
- One-off WFH allowance when you join, offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- Company-funded fertility and family-forming programmes.
- Private healthcare and dental cover, discounts on gym memberships and relaxation apps, and access to a range of mental health programs.
- Sabbatical Program: 5-week paid sabbatical available after 5 years of employment.
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are:
- Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
- Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
- Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
- Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
- Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
- Build for people: We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Head of Product Design London, London, United Kingdom employer: PolyAI
At PolyAI, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity and innovation. As the Head of Product Design in London, you'll enjoy a wealth of employee growth opportunities, including mentorship and a generous learning allowance, all while working in a flexible environment that supports your well-being. With unique benefits like a sabbatical program and company-funded family-forming initiatives, we are committed to ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product Design London, London, United Kingdom
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at PolyAI for a Head of Product Design London, London, United Kingdom, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like PolyAI before they go live!
We think you need these skills to ace Head of Product Design London, London, United Kingdom
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Head of Product Design London, London, United Kingdom at PolyAI, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work PolyAI does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to PolyAI. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at PolyAI.
How to prepare for a job interview at PolyAI
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with PolyAI, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. PolyAI might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at PolyAI!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what PolyAI is looking for.
