At a Glance
- Tasks: Enhance language understanding for voice assistants and collaborate with a diverse team.
- Company: Join PolyAI, a leader in conversational AI and customer service automation.
- Benefits: Flexible hours, remote work, and a chance to work on innovative tech.
- Other info: Short-term contract with opportunities for growth in a dynamic environment.
- Why this job: Make an impact in the exciting world of AI and user experience.
- Qualifications: Fluent in Flemish and Dutch, with strong communication skills.
The predicted salary is between 12 - 15 £ per hour.
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.
PolyAI has no obligation to guarantee a minimum number of working hours, however it will be a maximum of 16 hours spread across 3 days. The contract is expected to last 3 - 5 months and you must be able to start immediately.
Your responsibilities will involve:
- Improving the language understanding module by providing high-quality sentence training examples
- Updating system prompts based on client requests
- Managing and uploading voice recordings
- Testing conversational systems extensively before go-live
- Reviewing customer calls and flagging problematic conversations to the team
- Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment
Minimum Requirements
- You are a native/fluent speaker of both Flemish (Belgian Dutch, nl-BE) and standard Dutch (nl-NL). Fluency in both is required, not just one
- You have a professional working proficiency in English (we have an international team, but English is our shared language)
- You are a great communicator and enjoy working in a diverse team
- You are meticulous and have an eye for detail
- You have a can-do attitude and have a high standard for your own work
- You are passionate about great user experiences and want to deliver the best UX to the customers
- You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres
Preferred Requirements
- Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day)
- Experience in natural language technologies and a rough understanding of how they work
- Experience in translation and/or linguistics
- Experience in data science and related areas
- Experience in tech industries and understanding of how the software works
- Experience in working with startups before
- Experience in jobs that involve language skills, such as linguistics, translation, script writing, etc
- Familiarity with healthcare or appointment-booking contexts is a plus
At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact. Our core values are:
- Only the best - We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
- Ownership - We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
- Relentlessly improve - We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
- Bias for action - Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
- Disagree and commit - We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
- Build for people - We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.
Flemish & Dutch (Belgium / nl-BE + nl-NL) Language Specialist (UK based Contract role) employer: PolyAI
At PolyAI, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity and innovation. As the Head of Product Design in London, you'll enjoy a wealth of employee growth opportunities, including mentorship and a generous learning allowance, all while working in a flexible environment that supports your well-being. With unique benefits like a sabbatical program and company-funded family-forming initiatives, we are committed to ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Flemish & Dutch (Belgium / nl-BE + nl-NL) Language Specialist (UK based Contract role)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like PolyAI.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like PolyAI. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Flemish & Dutch (Belgium / nl-BE + nl-NL) Language Specialist (UK based Contract role)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to PolyAI.
How to prepare for a job interview at PolyAI
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in PolyAI's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services PolyAI offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
