At a Glance
- Tasks: Enhance voice assistants by training language models and testing conversational systems.
- Company: Join PolyAI, a leader in AI-driven customer service solutions.
- Benefits: Flexible part-time hours, competitive pay, and a chance to work with cutting-edge technology.
- Other info: Opportunity for growth in a dynamic tech environment.
- Why this job: Be part of a diverse team shaping the future of customer interactions.
- Qualifications: Fluent Bulgarian speaker with strong English skills and a passion for user experience.
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants enable businesses to deliver outstanding customer service that rivals human agents. Our customers, which include leading brands, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into daily customer service workflows.
This will be on a part-time basis, with a 2 days weekly commitment. Based on your preferred days, these will be set. The contract will last a minimum of 3 months with the chance to extend.
Responsibilities
- Improving the language understanding module by providing high-quality sentence training examples
- Updating system prompts based on client requests
- Managing and uploading voice recordings
- Testing conversational systems extensively before go-live
- Reviewing customer calls and flagging problematic conversations to the team
- Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment
Minimum Requirements
- You are a native/fluent Bulgarian speaker
- You have a professional working proficiency in English (we have an international team, but English is our shared language)
- You are a great communicator and enjoy working in a diverse team
- You are meticulous and have an eye for detail
- You have a can-do attitude and have a high standard for your own work
- You are passionate about great user experiences and want to deliver the best UX to the customers
- You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres
Preferred Requirements
- Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day)
- Experience in natural language technologies and a rough understanding of how they work
- Experience in translation and/or linguistics
- Experience in data science and related areas
- Experience in tech industries and understanding of how the software works
- Experience in working with startups before
- Experience in jobs that involves language skills, such as linguistics, translation, scripting writing, etc
We offer competitive compensation based on experience, expertise, and the level of responsibility.
Our Values
At PolyAI, we take great pride in our values. We believe that a strong culture leads to meaningful work and lasting impact.
- Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
- Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
- Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
- Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
- Build for people: We are focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.
PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
Bulgarian Language Specialist - Part time contract (Must be based in UK) employer: PolyAI
At PolyAI, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to take ownership of their roles while continuously striving for improvement. As a part-time Bulgarian Language Specialist, you'll enjoy flexible working hours, competitive compensation, and the opportunity to collaborate with a diverse team passionate about transforming customer service through cutting-edge AI technology. Join us in a role that not only values your linguistic skills but also offers meaningful growth opportunities in an innovative environment based in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Bulgarian Language Specialist - Part time contract (Must be based in UK)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at PolyAI or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to language skills and customer service. We recommend role-playing with a friend to get comfortable with your responses and showcase your communication skills.
✨Tip Number 3
Show off your passion for natural language technologies! During interviews, share your thoughts on how AI is changing customer service. This will demonstrate your enthusiasm and fit for the role at PolyAI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the amazing work we do.
We think you need these skills to ace Bulgarian Language Specialist - Part time contract (Must be based in UK)
Some tips for your application 🫡
Show Off Your Language Skills:As a Bulgarian Language Specialist, your language skills are key! Make sure to highlight your fluency in Bulgarian and your professional proficiency in English. Use examples that showcase your communication abilities and any relevant experience in linguistics or translation.
Tailor Your Application:We love seeing applications that are tailored to the role. Take a moment to read through the job description and align your experiences with the responsibilities listed. This shows us you’re genuinely interested and have done your homework!
Be Detail-Oriented:Attention to detail is crucial for this role. When writing your application, double-check for any typos or grammatical errors. A polished application reflects your meticulous nature and high standards, which we value at PolyAI.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at PolyAI
✨Know Your Stuff
Make sure you brush up on your knowledge of natural language understanding technologies. Familiarise yourself with how conversational AI works, as this will show your genuine interest in the role and help you answer technical questions confidently.
✨Show Off Your Communication Skills
As a Bulgarian Language Specialist, your communication skills are key. Practice articulating your thoughts clearly in both Bulgarian and English. You might even want to prepare a few examples of how you've effectively communicated in diverse teams before.
✨Be Detail-Oriented
Since the role requires meticulous attention to detail, be ready to discuss specific instances where your eye for detail made a difference. Whether it’s improving a language module or flagging problematic conversations, having concrete examples will impress your interviewers.
✨Embrace the Company Values
Familiarise yourself with PolyAI's values like ownership and relentless improvement. Think about how your personal work ethic aligns with these values and be prepared to share examples that demonstrate your commitment to them during the interview.
