PolyAI in London is seeking a Support Engineer to manage the lifecycle of client tickets, guiding customers through our AI builder tools and shaping feature requests for engineering. You will identify issues, resolve them with AI prompts, and collaborate with services and customer success to uncover upsell opportunities.
You will provide analytics to bolster recommendations, document solutions, and improve support processes.
#J-18808-LjbffrAI Support Engineer - Customer Success & Insights employer: PolyAI
At PolyAI, we pride ourselves on fostering a vibrant and inclusive work culture that champions creativity and innovation. As the Head of Product Design in London, you'll enjoy a wealth of employee growth opportunities, including mentorship and a generous learning allowance, all while working in a flexible environment that supports your well-being. With unique benefits like a sabbatical program and company-funded family-forming initiatives, we are committed to ensuring our team members thrive both personally and professionally.
