Agent Designer (London based)
Agent Designer (London based)

Agent Designer (London based)

Full-Time 30000 - 42000 ÂŁ / year (est.) No home office possible
Go Premium
P

At a Glance

  • Tasks: Design and implement AI voice agents for top global brands, enhancing customer experiences.
  • Company: Join PolyAI, a leader in conversational AI with a focus on innovation and excellence.
  • Benefits: Enjoy flexible working, generous holiday, and a supportive work environment with great perks.
  • Why this job: Be part of a team that shapes the future of customer service with cutting-edge technology.
  • Qualifications: Degree in relevant field and foundational Python knowledge; experience with AI is a plus.
  • Other info: Great opportunity for new graduates to kickstart their careers in a dynamic industry.

The predicted salary is between 30000 - 42000 ÂŁ per year.

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

PolyAI builds enterprise voice AI agents that handle millions of customer conversations for global brands, delivering conversational experiences so natural they feel like talking to a real person. This is a role for people who want to own projects end-to-end and create conversational experiences that will be heard by millions of customers worldwide. This is suitable for people who are looking to start their career - new graduates welcome!

Responsibilities
  • Designing the customer experience of AI agents, from simple FAQ answers to long and complex conversations
  • Implementing and maintaining agents using our own platform, Agent Studio, as well as Python and other tools
  • Obsessing over metrics to assess performance and customer satisfaction - making sure everything you do is measurable and having a big impact
  • Listening to how real customers interact with your agents, and prioritising the right things to make each interaction even better
  • Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe
Minimum Requirements
  • BS/MS degree in Interaction Design, Linguistics, Human-Computer Interaction, Artificial Intelligence, Computer Science, or another related field
  • Foundational Python knowledge: variables, lists, loops, conditionals, and functions
  • Experience working with large language models (LLMs) and Generative AI
  • Strong focus on creating great user experiences, with meticulous attention to detail and consistency
  • Ability to explain and distill complex ideas using clear and inclusive language
  • Ability to craft conversational and UX copy that guides users naturally through their journeys, reducing friction at every step
Nice to Have
  • Knowledge of or aptitude for analytics or data science, including data manipulation, analysis, and visualisation
  • Experience managing internal and external stakeholders through various stages of content development
  • Previous experience in conversation design/AI agent development
  • Experience collaborating with cross‑functional teams
Benefits
  • Participation in the company’s employee share options plan
  • 25 days holiday, plus bank holidays
  • Flexible working from home policy
  • Work from outside of the UK for up to 6 months each year
  • TELUS Health EAP 24/7 - offers you and your chosen family confidential, judgment‑free support for any work, health, or life challenge
  • Enhanced parental leave
  • Bike2Work scheme
  • Annual learning and development allowance
  • We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise‑cancelling headphones or a comfortable desk chair to boost your comfort and focus!
  • Company‑funded fertility and family‑forming programmes
  • Menopause care programme with Maven
  • Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
Our Core Values Are
  • Only the best: We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.
  • Ownership: We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.
  • Relentlessly improve: We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.
  • Bias for action: Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.
  • Disagree and commit: We are all working toward the same goal. If we don’t agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.
  • Build for people: We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.

Agent Designer (London based) employer: PolyAI

At PolyAI, we pride ourselves on being an exceptional employer that fosters a culture of innovation and ownership. Our London-based team enjoys flexible working arrangements, generous holiday allowances, and a commitment to employee growth through continuous learning opportunities. With a focus on creating meaningful conversational experiences, we empower our employees to make a significant impact while enjoying a supportive and inclusive work environment.
P

Contact Detail:

PolyAI Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Agent Designer (London based)

✨Tip Number 1

Get to know PolyAI and its products inside out! Familiarise yourself with how our voice assistants work and the impact they have on customer service. This will help you stand out in interviews and show that you're genuinely interested in what we do.

✨Tip Number 2

Network like a pro! Connect with current employees on LinkedIn or attend industry events where PolyAI might be present. Building relationships can give you insider info and potentially a referral, which can really boost your chances.

✨Tip Number 3

Prepare for your interview by practising common questions related to design and AI. Think about how you would approach creating conversational experiences and be ready to share your thought process. We love seeing candidates who can articulate their ideas clearly!

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our team at PolyAI.

We think you need these skills to ace Agent Designer (London based)

Interaction Design
Linguistics
Human-Computer Interaction
Artificial Intelligence
Computer Science
Python
Large Language Models (LLMs)
Generative AI
User Experience (UX) Design
Conversational Design
Data Manipulation
Data Analysis
Stakeholder Management
Cross-Functional Collaboration
Clear Communication

Some tips for your application 🫡

Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about designing conversational experiences and making a real impact.

Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background in Interaction Design or AI can contribute to our mission at PolyAI!

Be Clear and Concise: Use clear language and keep your application straightforward. We appreciate well-structured responses that get straight to the point, especially when explaining complex ideas or your experience with Python.

Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at PolyAI.

How to prepare for a job interview at PolyAI

✨Know Your Stuff

Make sure you brush up on your foundational Python knowledge and understand the basics of large language models. Being able to discuss these topics confidently will show that you're serious about the role and have done your homework.

✨Showcase Your Creativity

Prepare examples of your previous work in interaction design or conversation design. Bring along any projects that highlight your ability to create engaging user experiences, as this is a key part of the Agent Designer role.

✨Metrics Matter

Be ready to talk about how you've used metrics to assess performance in past projects. PolyAI values data-driven decisions, so demonstrating your ability to obsess over metrics will set you apart from other candidates.

✨Communicate Clearly

Practice explaining complex ideas in simple terms. Since the role involves crafting conversational copy, showing that you can distill information into clear, inclusive language will be a big plus during your interview.

Agent Designer (London based)
PolyAI
Go Premium

Land your dream job quicker with Premium

You’re marked as a top applicant with our partner companies
Individual CV and cover letter feedback including tailoring to specific job roles
Be among the first applications for new jobs with our AI application
1:1 support and career advice from our career coaches
Go Premium

Money-back if you don't land a job in 6-months

P
  • Agent Designer (London based)

    Full-Time
    30000 - 42000 ÂŁ / year (est.)
  • P

    PolyAI

    50-100
Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>