At a Glance
- Tasks: Welcome guests and ensure their stay is smooth and enjoyable.
- Company: Polurrian on the Lizard, a stunning hotel with a rich history.
- Benefits: Part-time hours, competitive pay, and a beautiful coastal location.
- Other info: Be part of an exciting transformation with new facilities and a vibrant atmosphere.
- Why this job: Join a friendly team and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 13 - 16 £ per hour.
Polurrian on the Lizard has welcomed guests for over a century, offering a true escape on Cornwall’s dramatic Southwest Coast. Perched above a secluded beach with direct access to the Southwest Coast Path, our 48‑key independent hotel blends heritage, space, and relaxed luxury. Now part of The Loxley Collection, the hotel is undergoing a £10 million investment programme, introducing an exceptional new spa and vitality hydropool with a semi‑retractable roof, enhanced leisure facilities, a 120‑person function space, additional family suites, and an alfresco dining terrace. A newly designed kitchen sits at the centre of our culinary experience, driving an exciting and elevated food offering. Polurrian offers a distinctive guest experience — from restorative spa escapes to memorable dining inspired by Mediterranean flavours and locally sourced ingredients. Whether guests visit for leisure, business, or family stays (four‑legged companions included), our team creates the warm, welcoming atmosphere that defines the hotel. With breathtaking coastal views, versatile gathering spaces, and a commitment to genuine hospitality, Polurrian on the Lizard is a destination where guests can truly relax, explore, and reconnect.
Aim of the Role
We are looking for a friendly, professional, and enthusiastic Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in creating a warm welcome and ensuring every stay runs smoothly from arrival to departure. This role is ideal for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering excellent customer service.
What You’ll Be Doing
- Deliver Exceptional Guest Service
- Provide a warm and professional welcome to all guests
- Manage check‑ins and check‑outs efficiently and accurately
- Handle guest enquiries in person, by phone, and via email
- Assist guests with information about hotel facilities and local attractions
- Resolve guest concerns promptly, escalating where necessary
- Ensure guest accounts and billing are accurate
- Support Front Office Operations
- Process reservations, amendments, and cancellations
- Operate the hotel’s property management system
- Handle payments and maintain accurate records
- Communicate effectively with Housekeeping, Food
Front Office Assistant ( Part-Time ) in Cornwall employer: Polurrian on the Lizard
Polurrian on the Lizard is an exceptional employer, offering a unique opportunity to work in a stunning coastal location while being part of a dedicated team that values genuine hospitality. With ongoing investment in facilities and a commitment to employee growth, staff can enjoy a supportive work culture that encourages professional development and provides access to enhanced leisure amenities. Join us to be part of a warm, welcoming environment where your contributions directly impact guest experiences and create lasting memories.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Assistant ( Part-Time ) in Cornwall
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Polurrian on the Lizard and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Front Office Assistant ( Part-Time ) in Cornwall
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Polurrian on the Lizard that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Polurrian on the Lizard.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Polurrian on the Lizard get a sense of who you are beyond your experience!
How to prepare for a job interview at Polurrian on the Lizard
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Polurrian on the Lizard and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
